Casey Lindsey Email and Phone Number

• Field helpdesk inquires, resolve issues, and file bugs or deliverables on user’s behalf.• Coordinate and grant Product Research Access for users and researchers.• Update process documentation for all aspects of role.• Schedule and lead team meetings with project manager, developer team, and account managers.• Catch errors and handle daily grooming in the Azure DevOps (ADO) backlog.• Handle Project Manager responsibilities for opening and closing sprints, Stack Rank, and Retrospective meetings.• Provide data from bugs and helpdesk tickets in Monthly Business Report (MBR) for management.

• Working closely with ingestion lead to organize and complete requested projects from researchers.• Self-motivate and manage workload effectively on assigned projects without direct supervision.• Organize projects and notes to ultimately communicate project status to customer through ingestion lead.• Thoughtfully transfer reports into repository with knowledge of report contents, insights, and key themes while utilizing promoted features defined by lead.• Log any bugs using Azure DevOps as they emerge while using the internal tool to aid in editor stability.• Participate in regular testing meetings with developer team and project managers to assist team in finding and fixing bugs in the tool.

• Provide professional and efficient customer service to Alcon customers, consumers, sales force, and internal Alcon departments by processing incoming orders, inquiries, and other transactions involving the surgical product line.• Track and manage inventory for optimal order processing.• Perform order management activities including purchase order processing via FAX and price match resolution.

• Receive timesheets from the field and enter data into budget reconciliation for accounting department.• Compare material delivery logs with timesheets from the field to catch errors and enter data into inventory.• Create new timesheets and budget reconciliations for new construction jobs using Excel.• Transfer daily reports into monthly and annual reports for management.

• Design and maintain functional customer database in Excel with macros, data visualization, functions, and formulas. • Analyze data using graphs and pivot tables to track growth, retention, and profit.• Collaborate with graphic designers and web designers to create website and collateral materials.• Program Manager for employer pass program, EasyRide.• Assist VP of Governmental Relations with researching information on Texas legislative and senate websites.• Attend relevant governmental meetings and participate in networking events.

• Edit and enhance photos taken in RAW format using Adobe Photoshop.• Assist video production team with camera equipment, shooting and editing footage, marketing and social media promoting, interviews, and stop-motion animation.• Organize and itemize receipts for production team stipend in Google Sheets.

• Perform clerical duties such as organizing and filing legal case files, documents, and invoices.• Precisely examine files for errors and exhibit exemplary people skills while contacting client for missing information.• Assist attorneys by performing administrative duties such as printing, copying, and faxing.

• Train and mentor new tellers, lead pre-shift staff meetings, and attend weekly conference calls.• Resolve complex problems or discrepancies concerning customer accounts or transactions.• Explain, promote, and sell products or services to consistently meet or exceeded quarterly sales goals.• Receive and count daily inventories of cash and audit vault to ensure cash balances are correct.