Casey Maestas, Mba, Cham Email & Phone Number

Greater Tampa Bay Area

Salt Lake County, Utah, United States

•Manage day-to-day business and clinical operations for both Transplant and Hepatology•Optimized front desk and clinical workflows to increase patient access and better utilize provider templates •Responsible for overall patient experience metrics and improvement initiatives•Leverage and troubleshoot system functionality to streamline processes •Analyze processes/procedures as well as common problems to automate or improve existing workflows•Allocate resources to promote efficiency and best evidence based practices•Develop, implement, and oversee annual capital/operating and personnel(FTE) budget•Oversee recruitment, retention, and employee engagement scores•Execute action plans to achieve KPIs•Create and revise SOPs and protocols to standardize operations•Collaborate with interdisciplinary team and outside agencies•Conduct yearly performance evaluations for administrative staff and medical assistants (25 direct reports)•Liaison between medical providers and Senior Director

Salt Lake County, Utah, United States

Establish and maintain relationships with clinic managers, directors, and staff in order to gain trust, develop an understanding of clinic workflow processes in order to best utilize system functionality and make process improvement recommendations benefiting both provider and patient. Distribute and analyze key metric reports quarterly, recommending adjustments as needed. Provide training and education via meetings, classroom, or one on one interaction to ensure each departments adherence to Organizational Template Standards and best practices. Assist with testing, development and implementation of Epic upgrades and enhancements. Primary bridge between clinic staff and IT in communicating/training on any upcoming changes and discovering/resolving issues that have arisen as a result. Collaborates with other team members to assist in design, validation, and problem resolution to identify the most efficient, streamlined appointment scheduling process. Analyze and compare cFTE data to template data in order to ensure provider success. Responsible for managing several projects at once.

Trinity, Florida, United States

Prepare financial analysis utilizing CMS claims data for multiple Accountable Care Organizations and a Direct Contracting Entity. Create and distribute Key Performance Indicators to Physicians and Care Managers. Provide reports for meetings with our partnership SNF and HHA Facilities to compare utilization across organizations. Highlight focus areas in which utilization is high and a need for higher levels of interdisciplinary collaboration exists. Review and analyze reports provided by CMS such as Benchmark reporting, Quarterly Financial Reports, and Patient Attribution files.

Prepares financial analysis to ensure hospital supply management activities optimize the delivery of cost-effective, quality healthcare. Perform benchmarking, cost-benefit analysis, and present to leadership team in order to identify areas in which opportunities for cost savings existAnalyze, organize, and gather information in both our organizational database and national databases to compare market share, current prices, and overall usage. Review and research new vendor products to prepare for presentation to Physicians. Design, improve, and implement valuation models, incorporating industry changes.Utilize Microsoft office including advanced excel formulas and functions as well as Oracle SQL to pull queries to obtain accurate data to assist in financial decisions

Establish and maintain relationships with clinic managers, directors, and staff in order to gain trust, develop an understanding of clinic workflow processes in order to best utilize system functionality and make process improvement recommendations benefiting both provider and patient. Distribute and analyze key metric reports quarterly, recommending adjustments as needed. Provide training and education via meetings, classroom, or one on one interaction to ensure each departments adherence to Organizational Template Standards and best practices. Assist with testing, development and implementation of Epic upgrades and enhancements. Primary bridge between clinic staff and IT in communicating/training on any upcoming changes and discovering/resolving issues that have arisen as a result. Collaborates with other team members to assist in design, validation, and problem resolution to identify the most efficient, streamlined appointment scheduling process. Analyze and compare cFTE data to template data in order to ensure provider success.

Process living organ donor applications, ordering all labs and diagnostic testing in our electronic record system (iCentra) while verifying results are reviewed by providers including Nurse Coordinators, Physicians, and APC’s in a timely manner. Contact potential donors to inform them of donor eligibility, relaying denial reasons with compassion and empathy, and scheduling approved donors for their initial evaluation appointments. Prepare, facilitate, and document minutes for our weekly multidisciplinary team meeting. Verify and process donor billing

Abstract core measure data from patient records (iCentra) according to CMS guidelines for Sepsis, ED outcomes, and Maternity measures. Analyze patient records for patient care trends, discrepancies, and areas of improvement. Create electronic education packets for areas of improvement for Physician teaching. Conduct interval surveys with our patients via phone to measure and track quality outcomes.

Provide support to Clinical staff and demonstrate effective problem solving skills. Locate medical record documentation for hospital staff, audits, quality reviews, etc. Collaborate and share information with payors. Cross-trained on all systems including CRIS, Tandem, Help 2, BIA, GE RIS, Accretive, iCentra and others as needed. Scan/index and perform audits to the electronic medical record system.

Answer incoming calls and route to appropriate departments. Announce overhead pages and dispatch on facility radios any need for emergency assistance. Facilitate visitor and patient check-in, ensuring no contraband entered the facility during visitation. Create log of patient belongings and patient binders for inpatient stay. Monitor security cameras. Perform miscellaneous clerical tasks

Answer and transfer incoming phone calls. Collect customer payments. Update pricing lists, sales reports, and sales team throughout the day. Manage payroll and track employees’ attendance and time off.Contact designated client accounts to review current product specials, promote new product, enter, and maintain purchase orders.

Answer incoming calls and route to appropriate departments. Announce overhead pages and dispatch on facility radios any need for emergency assistance. Facilitate visitor and patient check-in, ensuring no contraband entered the facility during visitation. Create log of patient belongings and patient binders for inpatient stay. Monitor security cameras. Perform miscellaneous clerical tasks

Greater Salt Lake City Area

Manage transcription errors and provide support to Physicians/Residents/APCs to problem solve any dictation concerns. As Team Lead and subsequently interim HIM Supervisor; coordinate time off requests for employees and secure coverage for all shifts, ensure work flow processes are functioning as intended and workloads are evenly distributed. Address any employee concerns and provide additional education/training as needed. Provide support to HIM team and demonstrate effective leadership skills.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science In Business Management, Business Management

Associate Of Science - As, Business Administration And Management, General, 4.0

Education record