Casey Maher Email & Phone Number

-Prepares business cases to determine project viability, considering projected financial impacts of key business metrics in decisioning processes and procedures-Analyzes call drivers from Natural Language Processing to inform business strategy decisions by identifying trends in the data-Facilitates restructuring of training for new consultants by analyzing qualitative and quantitative insights gathered over the course of a six week training period-Reviews active projects to compare expected and actual benefit to the company, determining project success and future strategy

Pittsburgh, Pennsylvania, United States

-Supports directors in the retail space with development of enterprise design strategy, planning effectively for budget impacts of multi-million dollar projects, headcount allocation, and future off-shore talent expansion-Partners with Human Resources, Technology, and Risk & Compliance to coordinate the seamless acquisition of BBVA USA Bank, inclusive of 2.5 million new customers resulting in a 550% increase in legacy PNC call volumes-Coordinates projects related to the BBVA USA acquisition to ensure a seamless transition with as few downstream customer and employee experience implications as possible-Appropriately allocates headcount to staff PNC New Braunfels Texas site, ensuring sufficient team and group leader supervisory ratios

-Supported the product managers of Immediate Payments, Automated a clearing House, Wire Transfer, and Electronic Data Interchange-Helped launch Direct to Debit care payment processing, and endorsed adoption of Real-Time Payments (RTP) and Zelle both within PNC, and across the financial industry as a whole-Collaborated with the business analytics team to create dashboards to view RTP daily transaction metrics, supporting our clients in early adoption -Created internal and external materials to educate Treasury Management Officers and clients on the benefits of using RTP-Compiled projections based on adoption rates, and analyzed financial impacts of future product cannibalization -Assisted PNC efforts in the Paycheck Protection Program as an Underwriter and Quality Analyst, supporting customers affected by Covid-19

Pittsburgh, Pa

-Analyzed key performance indicators at The Customer Care Center and third party providers to uncover discrepancies in quality and average handle time-Used technical analysis to determine the effect tenure has on quality metrics-Worked on an outsourcing budget, focusing on the cost-benefit analysis between various strategic decisions

Pittsburgh

-Managed a staff of 10 Resident Assistants through supervision, accountability, and mentorship -Oversaw a residential facility of over 350 first-year students -Planned and facilitated weekly staff meetings -Enforced efficiency, deadlines, and expectation from the staff -Worked closely with The Office of Residence Life to control a building-wide and floor specific budget

Greater Pittsburgh Area

-assisted first year students as they transitioned to life as college students-planned small and large scale events for residents

Shanghai City, China

-Researched China’s corporate tax law -Prepared tax law documents to be distributed to clients -Edited Accounting Overview Reports by checking spreadsheets, numbers, and grammar -Utilized Chinese language skills to communicate with coworkers daily

Vandergrift, Pennsylvania

-assisted State Representative Joseph A. Petrarca-helped constituents complete tax, department of motor vehicles, and legislative forms-addressed routine state government issues in Pennsylvania's 55th District-worked closely with Pennsylvania Department of Transportation to insure the safety of constituents-solved issues involving Pennsylvania's legislative office of Aging, Revenue, and Community and Economic Development

Apollo, Pennsylvania

-assisted customers with concerns-worked as a cashier-shelved and restocked merchandise

International Finance

Activities and Societies: Society of International Business, Pitt Outdoors Club, Resident Student Association

Education record

Activities and Societies: National Honors Society Historian, Marching band Head Drum Major, Academic Quiz Team Vice PresidentRecipient.