Casey Maloney Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Temple Terrace, Fl

Temple Terrace, Fl

Austin, Texas Area

Field Services Coordinator Responsible for effectively dispatching, scheduling, and managing GPS hardware installations/services with 3rd party vendors.• Receive new orders and solution documents from our sales team (SMB_Enterprise customers) . • Receive service cases from support • Review and complete work orders to drive the shipment of customer hardware as well as driving install dates/times to meet customer expectations (new Installations/service)• Process end-of-month customer billing• Use Excel and Google Docs/sheets to track scheduling of installs and service.• Exceptional knowledge extensive use of Telogis Fleet Platform as well as internal systems (Salesforce, Toolbox, Installer Portal, Telogis TVT Vin identifier tool, Wanaka, Etc)

Field Services CoordinatorResponsible for scheduling installations and service of GPS hardware.• Coordinated customer needs to dispatch and schedule technicians and field service engineers.• Planned and prioritized based on Navtrak staff availability• Accurately documented CRM with customer case notes, issues and resolutions.• Coordinated billing for all in-house service technicians and service partners.• Effectively used Excel and CRM for all work orders and reports as needed.• Assisted in training newly hired dispatchers on systems, troubleshooting and customer interaction.

Salisbury, Md

InstallerResponsible for installations • Performed duties as a Cable Installer for commercial and residential voice, data and video products.• Installed satellites for Direct TV, Dish Network and Hughes net satellite systems.• Installed custom television installation for commercial and residential purposes.

Communications

Education record