Created new technical guidance and written procedures for staff involved in the planning and execution of pop-up mobile vaccination clinics in Santa Clara County, including a 300+ page operational playbook detailing all aspects of the Mobile Vaccination Program.Identified areas for improvement at Mobile Vaccination Clinics through observation of clinical operations, soliciting staff and patient feedback and reviewing written protocols.Coordinated the implementation of improved processes among cross-functional teams and reviewed results.Conducted a qualitative study investigating patients who waited longer than average to receive their first dose of the COVID-19 vaccine. Used Airtable to code and analyze data, wrote 30-page research paper on findings, and presented results to government officials.Designed and built a detailed tracking database of all documents and updates to ensure processes remained up to date.Created and organized distribution of over 100 signs, flyers, pamphlets, and other outward-facing documents.Instigated, developed, and implemented a weekly newsletter for all Mobile Vaccination staff and a weekly debrief form for field staff to report issues at clinics.

Led team of 25 non-clinical staff to set up, run, and tear down mobile vaccination clinics across the county.Trained new staff in all protocols, technical skills, and patient interactions.Personally managed mobile pop-up clinics to distribute COVID-19 vaccines at different sites daily; acted as onsite liaisonwith community clinic host and outreach team; ensured staff followed all processes and procedures for patient safety and clinic effectiveness while identifying areas for quality improvement.

Led team of 10 individuals conducting contact tracing and case investigation of positive COVID-19 cases.Trained team members in software usage, motivational interviewing techniques, and current county COVID-19 guidelines.

Located, interviewed, and counseled infected individuals and their contacts, using motivational interviewing techniques to elicit the names of contacts and detailed information about client’s personal behavior.Overcame barriers to clients’ noncompliance of disease prevention recommendations and pushed for behavioral changes to prevent further spread of COVID-19 by appealing to client perspectives and considering cultural differences.Arranged linkages to care, community resources, and appropriate testing and treatment; clearly communicated guidance on testing, home isolation, and quarantine to clients over the phone.Maintained electronic health records of clients via SalesForce and maintained confidentiality according to HIPPA laws.

Reviewed and critiqued weekly research article submissions by assessing originality and relevance of the research, evaluating strength of methodology, analyzing the soundness of the author’s conclusions, and suggesting grammatical and structural adjustments for their writing

• Led class discussions and review sessions, teaching material pertaining to an introductory course on the western legal tradition• Provided one-on-one tutoring regarding the class material, and helped individual students outline, draft, and revise essays• Prepared and delivered two one-hour writing workshops to students on the basics of writing a successful argumentative essay in preparation for the midterm and final• Created quizzes to test students’ comprehension of course reading material, and developed a 40 page instructional guide on these quizzes for future assistants

• Designed simulated terrorist scenarios for Afghanistan for use by the State Department’s Counterterrorism Bureau in training exercises• Conducted extensive background research and analysis on the history, geopolitical situation, and internal religious and ethnic cleavages of the subject country to inform the development of a realistic scenario• Developed over 200 sources including mock intelligence and police reports from various agencies, intelligence intercepts, news reports, social media posts, and bank statements to create a diverse and realistic terrorist scenario• Communicated effectively with five other project team members, two direct supervisors, and the client• Created deliverables to present to our client at the State Department within strict deadlines and incorporated feedback from the client into the final product• Used Excel to organize and analyze information, and to create a visual guide for the client to see our deliverables in a larger context

• Wrote, proofread, and edited inspirational stories about children, teachers, counselors and parents that the organization had helped, published them on social media, created a social media strategy and managed the organization’s social media platforms as a whole• Entered new and updated old information about schools run by the organization in a UN database that keeps track of programs sponsored by and in partnership with the UNHCR, UNICEF, and other UN organizations• Drafted comprehensive anti-sexual exploitation policies and privacy policies for staff in accordance with UNHCR standards to ensure fair treatment for refugees being helped

• Taught reading, spelling, and reading comprehension to children with Autism Spectrum Disorder and learning disorders such as dyslexia and ADHD.• Designed and implemented a variety of motivating techniques to encourage learning and increase focus for young children.

• Assisted detectives at crime scenes with analysis of physical evidence and witness interviews• Analyzed video surveillance footage for evidence and prepared suspect information and photographs for BOLOs, created and presented photo-spreads of suspects for complainants to identify, and drafted Initial Case Resumes• Observed investigative procedures for felonies such as robbery, burglary, and assault, legal procedures for the obtainment of search warrants, and interrogation techniques used during interviews of suspects

• Drafted approximately 30 legal motions requesting employment records or law enforcement personnel records when excessive force was suspected, then read and summarized that evidence from 200 page reports into 1-2 page summaries• Interacted with clients both face to face in court, on the phone, and through written letters to discuss their cases. Also communicated with victims regarding restitution and new case information• Wrote investigation requests for the Public Defender’s Office’s Investigation Unit by finding possible defenses or mitigating circumstances in each case, then identifying which people to talk to and what questions to ask them• Streamlined arraignment process by designing and implementing an informative pamphlet for all clients to be given at their first misdemeanor arraignment hearing

• Worked as a cashier at the front checkout counter at CVS/Pharmacy, ringing up customers, returning items, addressing customer concerns, processing lottery tickets, signing for packages of new items and logging those items into the database.• Operated the Photo Lab, processing online orders for photo prints and helping customers operate the printers.• Stocked shelves with new items, updated prices, and put up and took down sale signs every week.• Worked as a clerk on the sales floor greeting entering customers, walking customers to their desired items, and dealing with unsatisfied customers in a friendly manner to ensure their satisfaction with their service.• Managed a new employee and taught her the basics of the cashier/clerk position.• Remained aware of the actions of customers to prevent shoplifting. Identified suspicious behavior such as excessive purchasing of prepaid cards.

• Prepared evidence to be presented at trial and put together presentations to be shown at trial.• Assisted in jury selection by analyzing jurors’ verbal and nonverbal responses to Mr. O’Grady’s questions.• Assisted during the course of the trial by taking notes on juror reactions, coordinating and preparing witnesses for their testimony, and assisting Mr. O’Grady in the presentation of his evidence.

• Prepared files for upcoming hearings by accessing and evaluating drug tests, updating the file to match computerized docket entries, creating new hearing forms and checking for movement on other related cases.• Filed reports, shredded confidential documents, organized the upcoming week’s cases for four different judges, crafted case summaries, and helped finalize uncontested divorce cases.• Observed and took notes on countless hearings and trials involving abuse and neglect, juvenile mental health, family court, and DC’s Juvenile Behavior Diversion Program.

Responsible for entering customer information into Salesforce.com database, including elimination of duplicate entries, validation of customer data, and general database