Casey Massey Email and Phone Number

Specialize in Making I.T. Happen!Managed IT Services - IT Solutions and Support

Lead engineer responsible for planning, implementing and supporting a backup solution for the SIS Managed Solution Center.Solutions offered include:• Backup and replication for virtual systems hosted in the datacenter• Backup to the cloud – Off-site backup targeting SMB customer for disaster or data recovery• Disaster Recovery strategy planning and testing• Architecting and supporting SMB Managed Services offerings

Lead engineer for new Managed Solutions Center and Network Operations Center, working with a team of platform architects,networking engineers and project managers to develop a datacenter and support environment for the company’s new ManagedServices offering. MSC to provide cloud offerings for VMware, iSeries and pSeries platforms, along with data replication, backup andDR support and testing solutions. Role is to support MSC staff and interface with MSC clients, managing both hosted as well asremote systems.Responsibilities Include:• Planning, implementation and management of Service Desk ticketing system• Monitoring of MSC, security and facility environment systems• Rack and Stack hardware• Datacenter cabling• Onboarding and training of NOC operators• Service Desk support for SIS internal employees and MSC clients

Consultant covering a five state territory for the Open Systems Group, installing and configuring primarily IBM server and storagehardware, along with networking and security hardware from various vendors depending on the project and customer requirements.Clients range from small/medium business to enterprise environments and statements of work vary based on their IT staff and supportneeds. In addition to project based work, spent quite a bit of time providing continuing support services to companies with limited orno IT staff in a variety of industries: banking, retail, manufacturing and education.Project-based implementations:• Server, network and storage• Firmware updates, OS installations• Application installation, configuration and support• Datacenter RelocationsContinuing Support Services:• Network and server administration• Backup and DR solutions• End user and vendor support• Email support

• ATM network setup and support• Cable running• Desktop/Network setup and support• Home and Small Business• Website Design• POS maintenance and support

Desktop support for in-office users and employees who connect remotely• Network support Windows 2003 server and AS400 environments• Support association members with online access and account information• Maintain and improve website, sell and develop web advertising, and web merchandising• Webcasting of horse shows for users to view using a pay per view web service

Setup, maintain, and support business networks for various businesses around the area. Position includes network support as wellas any hardware or software support that may be needed within the organizations.• Manage servers in a Novell or Windows Server environment.• Desktop support with machines running Windows XP, 2000, ME.• Log trouble calls and resolve issues as neededContinued Job history to be provided upon request

Fifteen weeks to observe each division of Insight Communications learn how each operates and communicates with the othersto provide quality service for cable, telephone, and broadband services. A good experience!Technologies and Skill Sets• IBM xSeries servers• IBM DS series storage• IBM tape libraries• Windows Server OS/AD infrastructure• VPN configuration and support• Remote server support and management• VMware infrastructure management• Basic IBM iSeries administration• Help Desk support – Customer Service Oriented• Data backup and recovery – onsite and remote locationsCertifications and Training• VMware vSphere: Install, Configure, Manage [V4.1]Course taken, exam to be completed• VTSP4 – VMware Technical Sales Professional• VSP4 – VMware Sales Professional• A+ - Core (hardware) exam completed