Casey Mcdowell Email & Phone Number

Middletown, Pennsylvania, United States

• Provides administrative support to the Mechanical Engineering department by processing both faculty and student requests.
• Processes purchase requests by gathering applicable approvals for funding usage and completing material orders.
• Assists faculty with travel by entering details for funding and booking flights, lodging, and fleet vehicles.
• Maintains records of all funds spent and reconciles all charges.
• Plans meetings and events, coordinates with attendees, takes meeting minutes and books event spaces.
• Assists students with general inquiries and redirects correspondence when necessary; works with students to complete paperwork for course enrollment and maintains student records.

• Wrote and refined Production Work Instructions for the assembly of armored vehicles, specializing in the assembly of the Armored Multi-Purpose Vehicle (AMPV) project.
• Coordinated with the engineering teams and production teams in working groups and continuous process improvement with Lean Six Sigma. Developed improvements in production and quality control in the Production Work.
• Processed simple change requests and engineering changes based on the ongoing development of the program. Revamped existing work instructions to maintain consistency between documented process and the process in.
• Maintained congruency between physical copies of documents provided to assemblers with a document database and ensured all updates were delivered in a timely manner to avoid mistakes resulting in containment of vehicles.

York, Pennsylvania, United States

• Processed manifests / receipt travelers for incoming material and provided documents necessary for the completion of parts inspections.
• Thoroughly researched and verified the required certifications and reported missing certifications to supplier quality assurance as well as supported Purchase Quality Requirement (PQR) processes by researching aged.
• Logistically sourced move orders by request and produced required documents as needed.
• Assisted inspectors with inquiries and researched issues pertaining to quality control.
• Researched material transactions through Oracle application and tracked 100% pull requests to drive toward more efficient turnaround of containment protocol.

Camp Hill, Pennsylvania, United States

• Provided excellent client services to ACME customers by processing customer orders, information, and reporting on the overall process of operations, to ensure customer satisfaction.
• All accounts were handled accurately, efficiently, and timely.
• Provided administrative support for meetings and programs with internal operations and with customers and clients.
• Assisted in developing processes and internal controls with new customers to increase efficiency and obtain mission objectives. Provided correspondence by email, memorandums, telephone, and in person.

Mechanicsburg, Pennsylvania, United States

• Responsible for the accurate processing of customer orders within designated systems and provided high quality customer service to Allen Distribution customers.
• Conducted billing of shipment of goods, services, and quality control checks, additionally responding and managing customer requests.
• Provided a professional and courteous relationship with all customers.
• Worked as a team player with other office associates, warehouse personnel, and supervisors.

Middletown, Pennsylvania, United States

• Quality Assurance Analyst who was directly responsible for the Quality Control and Customer Service of products and services at Clark Distribution Systems in Middletown PA, a Third-Party Logistics company providing.
• Researched and resolved OS&D inquiries, reported on Cost of Poor Quality, and provided reports and analysis to the Director of Quality Assurance.
• Worked closely with supervisors and managers from other departments to ensure customer satisfaction was met and time sensitive products delivered on time and without exception.
• Maintained recorded notes and minutes from quarterly working groups in meetings. In addition, assisted the Operations Department with quality control checks and inventory control.
• Was assigned customers and worked as a customer service representative for multiple regional accounts by processing purchase orders, importing data, and providing tracking reports.
• Worked in a professional office environment and would travel as needed to conduct quality control research at the local distribution centers.