Acted as primary contact for all new students during orientation and pre-arrival stagesAnswered all questions related to program policies, degree requirements, housing, etc.Liaised with other departments for updated policy information, resources, etc.Used Salesforce and other databases to advise manager of students who missed key deadlinesPrepared and hosted both distance and in-person orientation events for incoming students Coordinated orientation events in-person, including registration, event flow, and Q&A supportProvided front-line customer service to visitors at the Osgoode Professional Development office

In this position I coordinated schedule, meetings, and timesheets for CCO , oversaw travel arrangements, expense reports, and employee vacation requests, and communicated across teams to solve bottlenecks in resource management. I consistently worked closely with C-suite leaders to facilitate allocation of creative teams, monitored emails for CCO & CSO, flagged urgent requests and answered inquiries as needed and acted as first point of contact between creative and account teams and CCO. I also balanced concerns of multiple stakeholders while protecting confidential information and assisted in planning and hosting in-person, COVID-safe meeting for creative teams and the CCO.

Worked with the lead/direction of each Executive Producer of a brand’s awards showActed as the in-office facilitator with each Award Show ProducerPoint of contact with internal office departments, as well as client-facing, for Award show coordination, including pre-entry website launch, awards entry process/customer service queries, judging platform process, and misc pre/post show assistanceProvided support to Event Logistics and Customer Service Departments, as well as assisting onsite on show days, as requiredCommunicated regularly with c-suite executives at major marketing, CPG, media, arts, and entertainment organizations

I worked as an ESL instructor teaching business English to adult professionals. In addition to teaching, I also worked as the Environment Coordinator for the center. My responsibilities for this position included regularly planning events for clients and potential clients to promote our suite English learning products and build a supportive, engaging environment in our center.