Service Delivery Manager
Current
May 2023 - Present
AeroLeads people directory · profile
Casey Michael Email & Phone Number
Service Delivery Manager
at
Self Employed
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Delivery Manager
Location
Aptos, California, United States
Who is Casey Michael? Overview
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Quick answer
Casey Michael is listed as Service Delivery Manager at Self Employed, based in Aptos, California, United States. AeroLeads shows a matched LinkedIn profile for Casey Michael.
Casey Michael previously worked as Project Manager at Self-Employed and Project Delivery Manager at Infosys. Casey Michael holds Bachelor Of Arts (B.A.), Public Relations, Advertising, And Applied Communication; Business Management from San José State University.
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Email format at Self Employed
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Self Employed
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Profile bio
About Casey Michael
I am a passionate people person, seeking next level opportunities! I have recently made the decision to branch out after running my personal consulting practice, assisting in delivering best in class customer service and support. My personal goal is to always bridge the gap for solutions. My technical background surrounds problem management and project development, covered on a global scale with international markets. My teammates know me as a problem solver and a leader. I believe in bringing forth a positive attitude and outlook as a teammate and aim to continue my personal and professional growth.I have a track record of successfully delivering stakeholder's improved projects and teams utilizing ITIL best practices: Lean-Agile-DevOps-Scrum. Axellos-qualified ITIL 4 Managing Professional, a Service Manager engaged in Global Digital Transformation activities backed by over 18 years experience at HP, and most recently in the UK, India and Europe, with SIAM oversight of matrix offshore teams at TCS, Prudential, Cognizant and now Wipro, Infosys & PWC Global.Proactive and capable of leading resilient lean-agile teams to go the extra mile in building capability, awareness and stability for digital transformations. Prepared to adapt, adopt and overcome, I have experience building teams from scratch and streamlining our processes, improving our outputs and creating value for our customers and stakeholders.Continuous improvement with ITIL best practices guiding new ways of working and accomplished through sharper process compliance.Remote experience of 15yrs, managing teams. -
Current workplace
Casey Michael's current company
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11 roles
Casey Michael work experience
A career timeline built from the work history available for this profile.
Project Manager
Self-Employed
Axellos-qualified ITIL 4 Managing Professional, a Service Manager engaged in Global Digital Transformation activities backed by over 18 years experience at HP, and most recently in the UK, India and Europe, with SIAM oversight of matrix offshore teams at TCS, Prudential, Cognizant and now Wipro, Infosys & PWC Global.
Jan 2022 - Jan 2023
Project Delivery Manager
PWC engagement and experienced service delivery manager across IT, ecommerce, and digital industries, collaborating with offshore teams globally 24X7.Project Management Coordination to streamline ITIL operational effectiveness between ChangeManagement, Helpdesk, Problem Management, Production Operations, QA/UAT, and the business.Worked cross functionally.
Sep 2021 - Dec 2021
Itil Problem Manager
Nestlé- (Contract: American Cybersystems Inc)
Jun 2021 - Sep 2021
Sr. Customer Service Manager
Dec 2020 - Mar 2021
Information Technology Service Management Consultant
Independent Consultant
Oct 2018 - Aug 2020
Senior Problem Manager
May 2018 - Aug 2018
Jul 2016 - May 2018
Global It Problem Manager
I took HP early retirement and relocated to the UK Scotland 2015 and took time off to tour Europe.
Nov 2009 - May 2014
Hp It Support Delivery Manager
Nov 2000 - Nov 2009
Key Account Business Manager
Apr 1996 - Nov 2000
1 education record
Casey Michael education
-
San José State University
FAQ
Frequently asked questions about Casey Michael
Quick answers generated from the profile data available on this page.
What company does Casey Michael work for?
Casey Michael works for Self Employed.
What is Casey Michael's role at Self Employed?
Casey Michael is listed as Service Delivery Manager at Self Employed.
Where is Casey Michael based?
Casey Michael is based in Aptos, California, United States while working with Self Employed.
What companies has Casey Michael worked for?
Casey Michael has worked for Self Employed, Self-Employed, Infosys, Nestlé- (Contract: American Cybersystems Inc), and Tomtom.
How can I contact Casey Michael?
You can use AeroLeads to view verified contact signals for Casey Michael at Self Employed, including work email, phone, and LinkedIn data when available.
What schools did Casey Michael attend?
Casey Michael holds Bachelor Of Arts (B.A.), Public Relations, Advertising, And Applied Communication; Business Management from San José State University.
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