Casey Murphy Email & Phone Number

Gold Coast, Qld, Au

Southport, Queensland, Australia

Provide personalized care to individuals with disabilities, meeting their physical, emotional, and social needs. Assist with daily activities like hygiene, mobility, and meal prep, while promoting independence. Collaborate with healthcare professionals and families to implement care plans.

Managed the reception area, ensuring cleanliness and a professional appearance. Processed payments, maintained client databases, and provided exceptional customer service, contributing to increased positive Google reviews. Created and implemented marketing campaigns, driving social media engagement and boosting client exposure. Handled client complaints effectively, prepared reports, and maintained confidential records. Coordinated therapists and scheduled appointments to ensure smooth clinic operations. Educated clients on spa services and products, promoting a positive experience and repeat visits.

Southport, Queensland, Australia

Helped assist daily branch operations, including security, customer contact, conflict resolution, and compliance, ensuring personal KPIs were exceeded. Analyzed and approved personal loans, reviewing financial documents to identify undisclosed debts. Made proactive calls to grow customer relationships and ensure satisfaction. Utilized CRM software to deliver efficient, error-free service. Managed a client pipeline, ensuring a steady flow of new and active business.

Southport, Queensland, Australia

As Branch Manager, I oversaw all daily operations, including security, customer contact, conflict resolution, and policy compliance, ensuring KPIs were exceeded. I analyzed and approved secured and unsecured loans, reviewed financial documents, and managed a client pipeline for steady business growth. Proactively expanded customer relationships, resolved 50+ daily inquiries, and utilized CRM software for efficient service. I also trained and supported entry-level staff, conducted performance reviews, and analyzed profit and loss to maximize branch profitability.

Southport, Queensland, Australia

Assisted Store Manager with admin and management support in a high-pressure, multi-site environment.Met store and personal sales targets and KPIs.First point of contact for customer complaints, staff issues, and store challenges.Managed daily store operations, staff coordination, and task completion.Processed high-volume cash and EFTPOS transactions.Designed visually appealing store layouts and window displays to boost sales.Arranged merchandise to highlight key products and maximize space.Coordinated with stock teams for timely product placement.Collaborated with management to align merchandising with sales goals.Ensured compliance with brand guidelines and high visual standards.

Assisting with sales support in reception including answering phones, filing, using reception software, preparing client databases and handling customer queriesMaintained and updated financial records, ensuring thorough documentation and filing.Assisted with reconciling bank statements and internal accounts to ensure accuracy.Entered financial data into accounting software, including transactions, journal entries, and adjustments.Supported payroll processing by preparing and verifying timesheet records.Generated financial reports, summaries, and spreadsheets for review and analysis.