Casey Padilla Email & Phone Number

Dallas, TX, US

Dallas, TX, US

Woodbury, MN, US

-Support Veterans transitioning into civilian workforce and MilSpouses-Resume Writing/Editing/Review-LinkedIn Profile Optimization-Cover Letters-Interview Prep

Louisville, KY, US

Hudson, Wisconsin, US

Hudson, Wisconsin, US

Woodbury, Minnesota, US

Woodbury, Minnesota, US

Sioux Falls, South Dakota, US

-Full Cycle Recruiting-Social Media Branding-Job Posting/Various Sites-Cold Calling-Resume Review-Interview Prep-Reference Checking

Bloomington, MN, US

Hanover, Maryland, US

• Qualify the needs of potential new business and negotiated proposals that are both ideal for the customer and the hotel.
• Relationship building with clients to build loyalty and base.
• Establish sales leads through proactive networking activities.
• Respond to all inquiries in a professional and timely manner.
• Represent the hotels and participate in trade and industry organizations
• Meet and arrange sales calls with prospective clients to generate business to the hotel

Columbia, Maryland, US

• Collaborated with contractors, maintenance and housekeeping to ensure a smooth renovation process.
• Motivated team through positive reinforcement and leading by example.
• Maintained a professional, friendly, fair and fun image at all times to keep morale high.
• Monitored cleanliness of hotel to maintain a welcome environment.
• Prepared weekly schedules and monitor payroll to ensure adherence to established budgetary guidelines.
• Reviewed passenger logs, driver safety checklist and preventative maintenance logbook to ensure shuttle vans are operating safely.

• Trained 15 new members of the guest service team.
• Verified that personal and payment information on guest accounts was accurate and complete.
• Resolved service-related problems in a timely manner.
• Reviewed account information and charges with guests during check-out.
• Accommodated guests' requests for pet-friendly rooms and/or physical location of lodging hotel, when possible.

• Booked convention center spaces. Group types included: social events, corporate meetings, holiday parties, RV groups, and conventions.
• Accommodated guest's requests for catering, setup, and audio/visual needs.
• Solicited feedback through questionnaires to elevate levels of guest satisfaction.
• Assisted in creating a program to increase bookings.
• Created sales contacts with on- and off-premise accounts.
• Organized joint sales calls with current customers and outside vendors.

• Recruited and trained new members of the guest service team.
• Developed department budget with 97% accuracy.
• Upheld Hilton standards of service.
• Successfully managed payroll for a department of 20 personnel.

Florence, Oregon, US

• Ordered all furniture, fixtures, and equipment prior to hotel launch and ensured timely delivery.
• Recruited and trained over 50 new members of the guest service team.
• Responsible from daily hotel operations to include front desk reservation, valet, bell staff, laundry, and housekeeping departments.

North Bend, Oregon, US

• Developed departmental objectives, work schedules, budgets, and policies.
• Updated team members about changes in hotel products, service, pricing, and policies.
• High employee retention rate.
• Trained, coached and mentored staff to ensure smooth adoption of new programs.

• Recruited and trained new members of the guest service team.
• Developed department budget with 97% accuracy.
• Greeted and welcomed all hostel guest with a smile.