Casey Padilla Email & Phone Number

Dallas, Tx, Us

Dallas, Tx, Us

Woodbury, Mn, Us

-Support Veterans transitioning into civilian workforce and MilSpouses-Resume Writing/Editing/Review-LinkedIn Profile Optimization-Cover Letters-Interview Prep

Louisville, Ky, Us

Hudson, Wisconsin , Us

Hudson, Wisconsin , Us

Woodbury, Minnesota, Us

Woodbury, Minnesota, Us

Sioux Falls, South Dakota, Us

-Full Cycle Recruiting-Social Media Branding-Job Posting/Various Sites-Cold Calling-Resume Review-Interview Prep-Reference Checking

Bloomington, Mn, Us

Hanover, Maryland, Us

• Qualify the needs of potential new business and negotiated proposals that are both ideal for the customer and the hotel.• Relationship building with clients to build loyalty and base.• Establish sales leads through proactive networking activities.• Respond to all inquiries in a professional and timely manner.• Represent the hotels and participate in trade and industry organizations• Meet and arrange sales calls with prospective clients to generate business to the hotel• Use cold calling, social selling, and sales blitzes to attract new business to the hotel.

Columbia, Maryland, Us

• Collaborated with contractors, maintenance and housekeeping to ensure a smooth renovation process.• Motivated team through positive reinforcement and leading by example.• Maintained a professional, friendly, fair and fun image at all times to keep morale high.• Monitored cleanliness of hotel to maintain a welcome environment.• Prepared weekly schedules and monitor payroll to ensure adherence to established budgetary guidelines.• Reviewed passenger logs, driver safety checklist and preventative maintenance logbook to ensure shuttle vans are operating safely.

• Trained 15 new members of the guest service team.• Verified that personal and payment information on guest accounts was accurate and complete.• Resolved service-related problems in a timely manner.• Reviewed account information and charges with guests during check-out.• Accommodated guests' requests for pet-friendly rooms and/or physical location of lodging hotel, when possible.

• Booked convention center spaces. Group types included: social events, corporate meetings, holiday parties, RV groups, and conventions.• Accommodated guest's requests for catering, setup, and audio/visual needs.• Solicited feedback through questionnaires to elevate levels of guest satisfaction.• Assisted in creating a program to increase bookings.• Created sales contacts with on- and off-premise accounts.• Organized joint sales calls with current customers and outside vendors.

• Recruited and trained new members of the guest service team.• Developed department budget with 97% accuracy.• Upheld Hilton standards of service.• Successfully managed payroll for a department of 20 personnel.

Florence, Oregon, Us

• Ordered all furniture, fixtures, and equipment prior to hotel launch and ensured timely delivery.• Recruited and trained over 50 new members of the guest service team.• Responsible from daily hotel operations to include front desk reservation, valet, bell staff, laundry, and housekeeping departments.

North Bend, Oregon, Us

• Developed departmental objectives, work schedules, budgets, and policies.• Updated team members about changes in hotel products, service, pricing, and policies.• High employee retention rate.• Trained, coached and mentored staff to ensure smooth adoption of new programs.

• Recruited and trained new members of the guest service team.• Developed department budget with 97% accuracy.• Greeted and welcomed all hostel guest with a smile.