Supervising a team during all promotions and drawings, answering guests questions about ongoing promotions on property, sending weekly cheat sheets advising of all events and kiosk games on property, creating check requests for entertainment, building all promotional drawings within the MGT system, building all kiosk games for property, ordering jackpot gifts for Orchid Room, maintaining proper stock level of gifts, inputting all costs for comps used off property, executing all drawings for property

Supervising a team of associates throughout giveaways and promotions, answering guests questions about casinos and ongoing promotions, updating property-wide calendar of all promotions and events, handling guest disputes, working with all departments to ensure guest satisfaction, calculating numbers and inventory for giveaways

Contacting inactive guests to get them to visit again, Evaluating play to give offers, Building relationships with guests, Loading offers onto player accounts, working with other departments to ensure guests are taken care of, working with the hosts to actively fill events, working with special event department to ensure events run smoothly

Assisting coordinators with reservations, answering questions about policies and procedures, working with other departments to ensure reservation accuracy, inputting coaching opportunities for coordinators, working with management to ensure all information is passed out accordingly, Updating Pre-Shift and CSI to communicate information throughout the department, Ensuring reports are completed in a timely manner, Assisting Ticket Office Manager with show reports, problem-solving and ensuring guest satisfaction for multiple shows, managing showroom ushers to ensure all guests were seated in a timely manner, creating and managing Customer Care's Weekly Pop Quiz, Essentials of Management Graduate, Diversity Workshop Graduate

Booking and confirming guests reservations for rooms, dinner, and shows, answering questions about the Mlife player's club program, enrolling new members and selling the program, assisting guests with questions about the property and area, Host inputs, nightly reports to ensure accuracy of all reservations

Conducted Follow Up Case Work for Emergency Communications and Financial Assistance, Conducted Pre and Post Deployment Briefings, Participated in Family Events at local military installations, answered incoming questions about Service to the Armed Forces for incoming guests and volunteers

Managed case work for disaster survivorsAnswer Questions pertaining to assistanceServed on a team of 8-12 diverse young adults for 10 monthsNavigation through FEMA Registration portalCreated Microsoft Excel DocumentsCreated new filing systems for FEMA to useHelp manage team to ensure safety and completion of work

Entrusted with handling money, inventory and stock, cleaning. I also had to maintain a professional friendly attitude while serving many customers

Interacted with all customers, Sales, inventory/stocking, calculated daily sales and prepared bank deposits, daily closing/opening of the entire store, managed employees to ensure tasks were completed

Engaged in interactions with multiple customers on a daily basis, sales, inventory, stocking, cleaning, daily closing/opening of the store

Facilitated interaction between employees and customers, sales, inventory, stocking, calculated daily sales and prepared bank deposits, daily closing/ opening of the store, assigned break schedules and daily goals for the team, managed employees to ensure tasks were completed