Salesforce SME driving project outcomes by utilizing Agile and collaborating with cross functional teams to prioritize and deliver Enterprise Salesforce solutions that drive add value.

Strategic-driven Salesforce Sr. Delivery Manager advocating for Salesforce solutions that deliver the 360-degree view of our consumers that is so important to providing excellent customer service. As the Salesforce SME, it is my responsibility to work with the business to recommend enhancements, assist in gathering requirements, complete user acceptance testing and deploy to production for all Salesforce projects to ensure the business needs are met and that we continue providing a functional and scalable solution. I also support the Consumer Services team and Financial Institutions participating on Zelle in regards to Salesforce on-boarding, training, reporting and day-to-day support items.

Support-focused Certified Salesforce Administrator working closely with the Zelle Consumer Services Team and Software Engineering to design, implement and support an innovative Service Console and Community that is expandable. Using Salesforce we are driving data accuracy, providing solid metrics and assisting the business in using this information to make enhancements that will help us continue providing the best customer service to our consumers.

Goal-achieving Certified Salesforce Administrator that is always looking for creative ways to use Salesforce to best support my team Successful in aligning cross functional teams such as Sales and Marketing by capturing and reporting on important data fields and metrics in Salesforce to drive productivity and accountability as part of the Sales Operations team.Implemented 3rd Party apps from the App Exchange, including researching features, functionality, compatibility, reviewing demos and negotiating contracts and pricing. Completing the app integration and configuration myself helped reduce upfront costs and improve ROIManage Salesforce Security (profiles, permission, roles, role hierarchy and sharing) for 270+ users globally. Create and manage workflows and approval flows using process builder to automate and streamline business and sales processes

Experienced Relationship Manager supporting e-commerce clients in high risk markets. Energetic team leader with a proven track record for implementing and maintaining successful long-term client relationships for industry leading e-commerce clients.Relationship owner for 50+ client accounts on the vSafe Merchant Service platform (SaaS), the majority of which sell digital goods like virtual gift cards and e-tickets for transportation Accountable for driving the customer relations strategy and creating new Relationship Management processes and documentation for daily, monthly and quarterly interactions with clients. Documentation included the design of reports for fraud metrics, revenue data and real-time dashboard reporting.

Project focused account manager supporting Enterprise Telecommunications clients to provide innovative payment solutions, manage client expectations and offer new enhancements, features and servicesOversaw multiple projects simultaneously ensuring that the communication path to and from the client was clear and documented. This included gathering and documenting requirements; creating statements of work; reviewing all requirements documentation with Engineering; pre-production validation testing and client support for deployment and production validation testing Managed all communication to and from the client during reported production incidents and worked closely with IT to resolve the issue and provide documentation to the client regarding cause and future resolutions