I spearhead end-to-end project and program management throughout all phases of the project lifecycle.I monitor and manage project budgets and schedules. I also lead cross-functional teams and identify and mitigate risks to achieve project milestones. I work to implemented new standardized workflows and processes to increase team collaboration. I apply agile methodologies to adapt to changing project requirements and deliver optimal results and I present performance updates to senior leadership on a recurring basis.

Created, managed and monitored performance of development efforts throughout the project lifecycle for multiple onboarding and continued education programs simultaneously. Directed teams to identify learning needs and design standardized training programs. Managed the development and implementation of engaging learning resources including presentations, e-learning modules, and training resources to provide a consistent training experience. Facilitated training sessions, ensuring effective knowledge transfer and participant engagement. Developed new methods to track training progress, effectiveness and assess learning outcomes resulting in consistent and efficient training programs to enhance overall performance.

Front line investigation and resolution of IT issues by gathering information, using troubleshooting tools,shadowing end users, and testing workflows both internally and externally. Worked with clients to quickly and effectively diagnose issues, provide solutions and ensure resolution. Tracked issues and recognized trends to understand when escalation was needed. Served as a client subject matter expert and lead internal audit projects to increase standardization and consistency. Served as a trainer for new team members and facilitated continued education courses for tenured members as well as served as a mentor and role coach to individuals.