Casey Russo Email & Phone Number

Newport Beach, California, United States

- Greet patients promptly, always in a helpful manner- Answer incoming phone calls and manage all voicemails- Schedule patient appointments based on the mutual needs between the patient and business- Obtain accurate patient health insurance, demographics and referral information- Collect necessary co-pays and patient financial responsibilities at time of visit- Reconcile end of day paperwork, including all visits throughout the day and payment reports- Order supplies for… Show more - Greet patients promptly, always in a helpful manner- Answer incoming phone calls and manage all voicemails- Schedule patient appointments based on the mutual needs between the patient and business- Obtain accurate patient health insurance, demographics and referral information- Collect necessary co-pays and patient financial responsibilities at time of visit- Reconcile end of day paperwork, including all visits throughout the day and payment reports- Order supplies for the clinic based on supplies already stocked in the clinic, with vendors, and with the best price point- Perform general administrative tasks including faxing, e-filing, and managing patient records- Identify patient insurance, obtain authorizations, and verify benefits and eligibility- Work with other staff members to maintain cleanliness and appearance of work area, lobby and treatment spaces- Work with management on retention strategies and cancellation rate on a weekly basis Show less

Upland, California, United States

Greater Los Angeles Area

- Reports directly to the Executive Director of Revenue Cycle; in charge of both the Inpatient and Outpatient Registration Clerks, Insurance Verifiers, and PBX Operators- Communicates effectively with various departments in order to create a professional business environment within the Admitting Department- Willingness to meet staff needs by interviewing, recruiting, training, and developing individuals for the registration process including inpatient, outpatient, emergency, and… Show more - Reports directly to the Executive Director of Revenue Cycle; in charge of both the Inpatient and Outpatient Registration Clerks, Insurance Verifiers, and PBX Operators- Communicates effectively with various departments in order to create a professional business environment within the Admitting Department- Willingness to meet staff needs by interviewing, recruiting, training, and developing individuals for the registration process including inpatient, outpatient, emergency, and clinical patient services- Supports management in carrying out organizational/departmental goals promptly, cordially, and thoroughly making patient needs of the upmost priority, exhibiting concern, tact, and discretion in all working relationships both with hospital employees and patients alike- Responsible for ensuring that the department compiles accurate paperwork for the patient’s medical chart so it can be translated to the patient’s electronic medical record; inpatient checklist was created, in which Insurance Verifiers ensure this is done if it is not able to be done at time of admission due to patient’s condition- Responsible for being informed of all PPO, HMO, Medicare, Medi-Cal, and indigent service programs and requirements for timely processing of claims, including insurance changes and updates and new regulations and laws; creates a clear communication with Patient Financial Counselor for any accounts that show concerns Show less

Greater Los Angeles Area

Greater Los Angeles Area

- Oversees the entire operation of the restaurant; ensures team morale and restaurant ambience is being upheld - Drives sales by leading the team to provide consistent execution and exemplary service to our guests on a daily basis - Confidently handles guest complaints, concerns, service issues, and incident reports with grace; focuses on finding solutions and resolving issues quickly- Ensures responsibility with lower management team to follow all manager opening and closing… Show more - Oversees the entire operation of the restaurant; ensures team morale and restaurant ambience is being upheld - Drives sales by leading the team to provide consistent execution and exemplary service to our guests on a daily basis - Confidently handles guest complaints, concerns, service issues, and incident reports with grace; focuses on finding solutions and resolving issues quickly- Ensures responsibility with lower management team to follow all manager opening and closing procedures, profit and loss statements, budgets, cost controls in regards to food, beverage, and labor budget, including banking, cash handling policies, loss prevention audits, and office paperwork - Ensures completion of food safety checklists for proper food handling and health code inspection success; includes food cost, waste, and quality issues - Conducts daily/weekly inventory, inputting and reconciling food orders, writing team member schedules, execution of upcoming initiatives, marketing promotions, and local store marketing events- Recruits, interviews, hires and retains a team of all top performers; conducts New Hire Orientation and Welcome Day- Has an adequate understanding of HR policies and procedures and is able to lead difficult conversations, manage team member’s performance and resolve potential conflicts amongst team members in a confidential manner- Has covered stores in both the Los Angeles and Chicago markets Show less

Greater Los Angeles Area

Greater Los Angeles Area

Greater Los Angeles Area

- Maintained professional relationships with customers to ensure client retention- Rectified membership issues (inclusive to financial counseling), greeting customers at the front desk, and responding to survey and Yelp reviews - Created food, beverage, and retail orders based on given budget and implementing inventory system to prevent loss - Hired, promoted, and trained a front desk associate team capable of running the front operation without assistance- Performed weekly… Show more - Maintained professional relationships with customers to ensure client retention- Rectified membership issues (inclusive to financial counseling), greeting customers at the front desk, and responding to survey and Yelp reviews - Created food, beverage, and retail orders based on given budget and implementing inventory system to prevent loss - Hired, promoted, and trained a front desk associate team capable of running the front operation without assistance- Performed weekly facility walk-throughs and ordering new equipment and parts for machines that might be needed for optimum performance- Ensured labor, customer satisfaction reviews, and overall maintenance of the club were in line to ensure profitability on a consistent basis Show less

Greater Los Angeles Area

Greater Los Angeles Area

Health Information/Medical Records Administration/Administrator

Associate Of Science - As, Pre-Nursing Studies

Foods, Nutrition, And Wellness Studies, General

Bachelor'S Degree, Health Services/Allied Health/Health Sciences, General