Junior administrator for an electrical approvals and certification company.My duties included:- Basic administration duties- Data processing- Hard copy mail out preparation- Daily beginner to intermediate use of Microsoft Word and Excel- Use and maintenance of internal specialised database- EFTPOS processing- Creating receipts and invoices for customers using MYOB- Lodging projects- Liaising with technical staff

Upon completing my employment at Sunseeker Hoidays I was the senior administrator. I reported to the manager of the branch and our senior administrator in our head office.My duties included:- HR Administration - pay slip distribution, banking information, superannuation forms, employee file filing- Recruitment – received resume sorting, calling people to organise interviews, organise training data appointments- Data processing and emailing clients with reservation details - 100 to 150 sales per day 200 sales on busy day’s- Customer Complaints – Investigate complaints received by reviewing recorded phone calls to confirm complaint details, analysis, prepare a case and make a recommendation to Office Manager on how to manage the Refund Request once an outcome was signed off on I communicated the outcome to client.- Quality Control – daily report preparation for quality control of data entered on voucher allocation to property for Administration Manger in Head Office (Newcastle)- Coaching the Sales Consultants on correct use of the sales sheets to place and process orders to ensure orders were placed in a timely manner and accurately by the Administration Team- Training Junior Administration- Hard copy mail out preparation, collection and internal delivery- Reception / front desk coordination- Daily beginner to intermediate use of Microsoft Word, Excel and Internet Explorer- Use and maintenance of internal specialised database- EFTPOS processing- SecurePay online processing- Processing and entry of sales