Casey Horn Email & Phone Number

St Paul, Minnesota, United States

Coordinating all cultural programs including several large-scale festivals and the Twin Cities German Film Festival

St Paul, Minnesota, United States

Responsible for ensuring efficient and effective day-to-day operations of the GAI including: Serving as the main point of contact, providing excellent customer service to GAI community members and the general public. Coordinating with the Language Service, Communications, and Events teams to provide a seamless experience for visitors. Maintaining IT systems including office equipment, serving as the systems administrator, and maintaining CRM and class databases. Overseeing facilities managment of the historic mansion on Summit Ave.

Greater Minneapolis-St. Paul Area

Coordinated the marketing, sales and tactical processes for earned revenue programs including group visits/field trips, birthday parties and museum events while providing high levels of customer service to museum visitors and members.

Provided exceptional customer service while responding to all museum inquiries via phone, email, web forms and social media. Accurately booked tickets for all available programs and products including group visits, individual events and family memberships. Managed membership database with high levels of accuracy.

St Paul, Minnesota, United States

Welcomed a variety visitors to the museum, including families, birthdays, and field trips, efficiently checked them in using point-of-sale software, and helped them plan and organize their visit. Provided top notch customer service and responded to questions and concerns in a knowledgeable and professional manner.

Wauwatosa, Wisconsin, United States

Managed inventory and employees for a neighborhood ice cream parlor focusing on excellent customer service and superior products. Decorated custom cakes to order. Upgraded point-of-sale system and implemented technology upgrades including customer wi-fi and a digital customer loyalty program.

Northfield, Minnesota, United States

Professionally answered all incoming phone calls to the college of over 3000 students and 250 faculty, transferring when appropriate and answering a wide variety of questions regarding the college. Dispatched campus Public Safety, EMTs and paramedics while maintaining confidential records of all calls and dispatches.