Customer Service Specialist, Booking Manager, Administration
● Ensured that all rigging was in compliance with safety standards both in equipment and installation● Created, Staffed and Implemented all classes , private lessons and small group events● Maintained internal customer and employee database● Booked all classes● Recorded payments● Created and distributed invoices● Maintained liability waiver system for all incoming clients● Acted as liaison between the owners and staff as well as serving as the primary point of contact for allcustomers● Fielded all incoming communications, delegated responses based on subject matter● Suggested/placed client into appropriate training session or class● Oversaw Coach in Training program with scheduling, training and mentorship of rising coaches● Acted as facility manager in both our indoor and outdoor locations● Cataloged/communicated all maintenance needs● Communicated with all vendors● Instructed dance and gymnastics