Casey Shrader Email & Phone Number

Streamlined parts inventory management, boosting efficiency by 35% and fostering robust partnerships with 10+ key vendors.Enhanced customer satisfaction by leading a dedicated parts team, expediting inquiries and orders by 50%.Directed a significant annual parts budget, aligning sales strategies with market trends to achieve a consistent year-on-year revenue increase.Implemented comprehensive inventory protocols, reducing errors by 85%, and provided insightful monthly reports to management.Conducted regular audits of parts inventory to ensure accuracy and minimize shrinkage.

Towson, Md

Oversee the daily operations of an intensive outpatient sober living home, providing a safe and supportive environment for residents in recovery.Managing clients, ensuring compliance with program protocols, and coordinating with clinical staff on treatment goals and client updates.Maintain resident records, monitor progress, and handle any issues or emergencies that may arise.Work to create a nurturing and structured atmosphere that promotes sobriety and facilitates the residents' journey to recovery.

Assisted customers with their vehicle service needs by scheduling appointments and providing cost estimates.Communicated effectively with technicians and service managers to ensure timely completion of repairs.Handled customer complaints and concerns in a professional and efficient manner. Maintained accurate records of customer interactions and transactions.Conducted regular customer satisfaction surveys and analyzed feedback to identify areas for improvement and enhance overall guest experience.Monitored key performance indicators across social media and generated monthly reports to track program effectiveness and communicate results to senior management.

Oversaw the scheduling and deployment of mobile detailing teams, ensuring efficient route planning and timely service delivery to clients.Managed the day-to-day operations of the garage-based detailing service, including workforce allocation, equipment maintenance, and quality control.Developed and implemented standard operating procedures for detailing and appearance protection services, enhancing service consistency and customer satisfaction.Liaised with suppliers to ensure a steady supply of high-quality detailing materials and protective products, negotiating favorable terms to control costs.Analyzed customer feedback and operational data to identify improvement opportunities, leading initiatives to optimize service quality and operational efficiency.

Digitized key legal documents and evidence, enhancing the efficiency of case file management and accessibility for the legal team.Collaborated with the legal staff on various administrative tasks, ensuring the smooth operation of the office and timely completion of legal procedures.

Facilitated the efficient flow of luxury vehicles through the service department, ensuring timely preparation for service appointments and meticulous handling of each vehicle.Maintained the presentation of the showroom and service areas, upholding the dealership's high standards for cleanliness and organization to enhance customer experience.Coordinated the delivery and pick-up of high-end vehicles, providing personalized customer service and demonstrating the dealership's commitment to excellence.Assisted the service team in basic vehicle maintenance tasks and preparation, contributing to the overall efficiency and quality of service offered to discerning clientele.

Political Science And Government

High School Diploma

Bachelor'S Degree, Project Management