A dedicated and motivated professional with an ability to act and communicate under stressful and demanding situations to achieve preset outcomes and goals commensurate with customer/client expectations. I am an enthusiastic learner who has a proven record of committing to team oriented objectives, who can communicate articulately providing both reassurance and customer satisfaction via detailed written and oral skills. A person with a confident ability to work on one’s own, achieving positive results within both client set and personal deadlines. An individual with strong moral values, empathy to family and friends with an equitable approach to colleagues promoting a neutral working environment. A wealth of experience and training between April 2019 and July 2022 within the private security industry, protecting both people and property, within different and challenging environments, a large retail estate and an internationally renowned corporate business environment. I have training and experience relating to the protection of intellectual property by controlling the movement of documents and data within a secure environment, controlling access and egress within controlled areas. I have maximised the use of observation skills to ensure the security of members of the public, colleagues and clients by acting as a first responder to suspected onsite terrorism incidents, fire incidents and public order incidents. Compiling accurate reports, taking appropriate action when necessary, utilising effective interpersonal and communication skills, particularly to deescalate potential situations of conflict in the workplace,; acting as the first point of contact for members of the public and clients; responding to customer queries and handling complaints in a calm and professional manner. I have the ability to problem solve, by determining preset objectives in support of achieving an overall strategy which may include garnering support from other teams or departments to achieve positive outcomes. I have enthusiasm for self improvement both personally and professionally and a willingness to embrace new technologies, platforms and physically challenging situations. I have a high attention to detail, in all aspects of my professional approach to work, presentations and personal appearance.