Casey Sutton Email & Phone Number

Plano, TX, US

North Texas

• Directed daily operations and 150 team members across three locations generating an average annual revenue of $15M
• Increased prior year profit margins by 20% through cost reduction, increased sales, effective inventory management, inflation hedging and enhanced operational inefficiencies
• Managed customer relations: addressed customer email inquiries, customer feedback, catering inquiries, customer satisfaction surveys and customer updates on store promotions and events
• Fostered strong vendor relationships by skillfully negotiating contracts, initiating discussions on product quality and effectively managing costs
• Conducted quarterly store audits to assess cash flow, KPI performance, procedures, loss prevention and customer satisfaction
• Responsible for interviewing, hiring and onboarding management positions

Allen, TX

• Managed store operations and 60 employees, responsible for P&L, scheduling, training, marketing and inventory control
• Increased sales by $1.5M over three years by implementing new and re-designed revenue strategies and reducing cost of goods
• Strengthened workflow productivity and store traffic growing revenue by an average of 10% year over year
• Proactively sold catering packages, achieving the highest portion catering revenue of 35%, out of six locations
• Negotiated catering prices and contracts
• Forecasted cash flow, expense, sales and store traffic

Allen, Texas, United States

• Effectively managed store inventory to support store goals and objectives.
• Processed daily reports, balanced register drawers, produced staffing schedules and prepared deposits
• Conducted weekly staff meetings to review safety and compliance procedures
• Ensured established standards of food safety, sanitation and quality were maintained

Frisco, Texas, United States

• Performed all operational functions concerning interviewing, hiring, and training new team members
• Maximized sales potential through effective procedures for prepping, storing, rotating, stocking, and merchandising
• Maintained clean and sanitary customer environment, including maintenance of equipment in accordance with standards

Albuquerque, New Mexico, United States

• Provided excellent customer service by addressing needs of customers in a timely and effective manner
• Followed proper check, ATM, credit, and cash handling procedures
• Exercised food safety and kitchen sanitation practices in order to deliver quality products