Support Services Manager
• Managed three southeast UPS facilities directing 400+ employees.• Responsible for hiring, training, and developing managers to oversee the facilities.• Improved processes that lowered cost per piece by 11% which secured an investment by UPS in a state-of-the-art building and increased the capacity of what we could do.• Responsible for startup of the new facility which included training and development of 210 new employees.• Increased efficiency by 10% in the three facilities I managed, resulting in increased rankings into the top third of organization, with the Smyrna facility receiving the top ranking.