Support Services Manager
- Managed three southeast UPS facilities directing 400+ employees.
- Responsible for hiring, training, and developing managers to oversee the facilities.
- Improved processes that lowered cost per piece by 11% which secured an investment by UPS in a state-of-the-art building and increased the capacity of what we could do.
- Responsible for startup of the new facility which included training and development of 210 new employees.
- Increased efficiency by 10% in the three facilities I managed, resulting in increased rankings into the top third of organization, with the Smyrna facility receiving the top ranking.