Casey Van Ess, Shrm-Cp Email & Phone Number

Chapel Hill, NC, US

Cary, North Carolina, United States

• Assisted in the development and implementation of a performance management process, including goal setting, performance reviews, and manager feedback.
• Maintained and updated employee data across systems, databases, and files with the utmost level of data integrity and confidentiality.
• Created and delivered engaging and informative orientation sessions that provided new employees with a clear understanding of the company culture, policies, and procedures.
• Successfully implemented an engagement initiative to increase employee satisfaction and retention.
• Gathered and analyzed HR metrics, such as time to hire, employee turnover rates, and exit survey data, to identify trends and areas for improvement.
• Provided employee support and responded to general questions regarding company policies, systems, leaves, and benefits with a sense of urgency and empathy.

Chicago, Illinois, United States

• Responsible for the management of timelines and day-to-day implementation of faculty and student-driven events, including 50+ academic conferences, seminars and public forums annually.
• Strategically track all tasks to timely completion including vendor facilitation, venue selection, menu planning, transportation arrangements, and audio/visual equipment for organization of conferences and seminars.
• Support event speakers while on campus for events including greeting speaker, coordinating office hours and activities, responding to onsite needs, collecting feedback and submitting reimbursements.
• Coordinate staff management, event logistics, and internal/external communication functions throughout the event life cycle.
• Develops and manages budgets, tracks expenses and prepares reports on costs throughout the year for BFI conferences and seminars.

Chicago, IL

Greater Chicago Area

• Under the direction of the Sr. Events Manger, assist with the coordination of events, including reserving space, coordinating with caterers, communicating with speakers, tracking attendees and providing updates of.
• Onsite event support including set up and break down.
• Coordinate logistics for weekly institute workshops.
• Support event speakers while on campus for events including greeting speaker, coordinating office hours and activities, responding to onsite needs, collecting feedback and submitting reimbursements.
• Work with the Communications Coordinator to regularly review accuracy of, and submit updates for, event-related content on Becker Friedman Institute website.
• Contribute to ongoing marketing efforts of BFI programs and events, including increasing outreach to other divisions across campus to engage their students, faculty, staff, and alumni in institute programs.

Greater Chicago Area

• Directly assisted the content manager of the official City of Chicago Tourism Bureau under the Mayor’s office.
• Developed new long-term web content through extensive research and structured it within the website content management system.
• Updated information present on city tourism website with new content including data, photos, event dates and other Chicago-related activities.
• Reviewed content formatting for website, including checking that content adhered to web accessibility for mobile devices, tablets, and desktop computers.
• Researched upcoming events and wrote a weekly blog located on the website’s landing page highlighting weekend events in Chicago for leisure guests.
• Approved over 500 events for the City of Chicago’s tourism calendar using CRM system.

Willowbrook, IL

• Collaborated closely with the store’s marketing director to effectively execute marketing strategy through social media and special events.
• Executed in-store and outside events and promotions including signage, social media, and in-store marketing to increase community engagement.
• Regularly updated social media platforms including Instagram, Twitter, and Facebook to increase store awareness.
• Engaged with customers through store interactions and site visits to schools and venues.
• Increased out-of-store business to business promotions through professional networking and delivering sample products.

• Assisted special events manager with planning and executing events on campus including conferences, dinners, weddings, and overnight visitor stays.
• Served clients from the planning process to the invoicing of their event.
• Created marketing materials (pamphlets, posters, brochures, catering menus) using Adobe InDesign in accordance with college branding guidelines.
• Tracked profit (revenues and expenses) from summer on-campus special events for presentation to college senior administration.

Trinity Christian College

Mentored and educated over 30 incoming transfer students on the school's curriculum relating to educational procedures and the school's mission. Worked closely with a faculty member and another student mentor to assist the students in the transition to their academic and social experience. Training involved group dynamics, outreach, and transitional issues.

Homewood, IL

• Determined the nature and purpose of a customer’s visit and directed to the appropriate destination
• Produced departmental materials using Microsoft office products, SoftPak (customer management and inventory control software), and Crystal Reports (driver in productivity reports)
• Answered and quickly redirected all service phone calls
• Managed office supplies and organization

Dyer, IN

* Maintained clean dining room, lobby and service areas* Consistently provided professional, friendly and engaging service* Routinely supported areas of the restaurant including answering telephones and completing financial transactions

Mokena, IL