Casey Wallace Email & Phone Number

Anderson, Sc, Us

Clemson University, South Carolina, United States

I manage a team of consultants who provide technical consulting, project management, server and systems administration, and technical support for hardware, software, and peripherals.

Clemson, South Carolina, United States

I provided IT support for Mac and Windows systems for various administrative departments within the University. IT support in this role includes hardware, software, peripherals and can require analysis, research, and/or troubleshooting. Other duties include emergency classroom support, purchasing, Jamf administration, and knowledge base contribution.

Easley, South Carolina

I provided Tier 1 and 2 support via email, remote assistance, face-to-face, and phone including monitoring incident/request tickets in the Cherwell system. Identified and resolved reported incidents/requests from the Service Desk.

Greenville, South Carolina Area

In this role, I reviewed medical records, researched policies, and provided documentation for appeals of denied medical insurance claims. Extensive communications to insurance providers for gathering information and reporting problems. Reported findings and cleared out work queues in Epic system.

Pendleton, South Carolina

Provided end-user support to students, faculty, and staff via phone, service portal, e-mails, walk-ins, and events to include software issues and training, hardware issues and repair including laptop, desktop, and peripherals, focusing on great customer service.

Greenville, South Carolina

Transcription duties: Responsible for transcribing, editing, printing, distributing all correspondence, medical reports, chart notes, operative reports and other responsibilities as needed for eight ophthalmologists and one optometrist. Customer Service Representative duties: Patient registration and collections, scheduling, insurance, billing, reconciliation, posting charges, billing denial research, various reports, contact lens orders and dispensing. Once promoted to front desk… Show more Transcription duties: Responsible for transcribing, editing, printing, distributing all correspondence, medical reports, chart notes, operative reports and other responsibilities as needed for eight ophthalmologists and one optometrist. Customer Service Representative duties: Patient registration and collections, scheduling, insurance, billing, reconciliation, posting charges, billing denial research, various reports, contact lens orders and dispensing. Once promoted to front desk coordinator, duties also included supervision of other customer service representatives, customer service, and physician liaison. Show less

Anderson, South Carolina

Medical transcription and editing services for national transcription company. Specialities included Orthopedics, OB-Gyn, Pediatrics, Neurology, and Family Medicine.

Greenville, South Carolina

- Analyzed registration accounts in EHR verifying accuracy and documenting errors, and reporting back to supervisors. - Compiled report summaries of auditing errors. - Worked with training staff to implement new guidelines/policies. - Researched and remedied denied billing claims. - Processed hospital charity and sponsorship applications. - Electronic merge of electronic medical records, ensuring accuracy of information and verification of transfer.

Greenville, South Carolina

Duties included hiring new employees, schedules, training, phones, contact lens dispensing, patient information updates, customer service, etc.

Mhrd, Human Resources Development, 4.0

Activities and Societies: Phi Kappa Phi

Bachelor Of Arts - Ba, Computer Technology - Management Information Systems, 3.77

Minor in Business

Associate Of Applied Science, Comptuer Technology - Information Management Systems, 3.8

Activities and Societies: Phi Theta Kappa Honor Society Graduated with Honors

Diploma, Medical Transcription/Transcriptionist, 4.0