Casey Xia Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Williamstown North, Victoria, Australia

Get Lost Travel Group is one of the fast growing small tour company in Melbourne. Get Lost Travel Group is the group company of Autopia Tours, Wildlife Tours, Mountain Bike, Melbourne Boutique Tours and Australia Bus Charter During my two years working here, we have expended from Victoria, South Australia to New South Wale and West Australia. It's an challenge for myself to work in a travel operator as I have never done this before. It's an enjoyable experiences. My roles in the Get… Show more Get Lost Travel Group is one of the fast growing small tour company in Melbourne. Get Lost Travel Group is the group company of Autopia Tours, Wildlife Tours, Mountain Bike, Melbourne Boutique Tours and Australia Bus Charter During my two years working here, we have expended from Victoria, South Australia to New South Wale and West Australia. It's an challenge for myself to work in a travel operator as I have never done this before. It's an enjoyable experiences. My roles in the Get Lost Travel Group includes: > Daily reservations tasks; Taking reservation over phones; handling email bookings; > Liaise with Operation team and driver ensure the smooth morning departure > Manage availability across more than 10 online channels > Translate Autopia brochures to Chinese > Interpret tour product fact sheet to Chinese > Conduct product training for Chinese Agents > Manage Autopia Wechat account Show less

250 Flinders St, Melbourne

It is a great honor to be part of the grand opening team at United Backpackers since 2013. We demolish, rebuild, re-brand an old run down hostel to a very unique world class hostel in Melbourne. Few month after we open the door, United Backpackers become one of the top best hostel in Australia. 2015, I was sent to Port Douglas to assistant the opening for the second United Backpackers in Australia. Some of my duties in United Backpackers as an assistant general manager:… Show more It is a great honor to be part of the grand opening team at United Backpackers since 2013. We demolish, rebuild, re-brand an old run down hostel to a very unique world class hostel in Melbourne. Few month after we open the door, United Backpackers become one of the top best hostel in Australia. 2015, I was sent to Port Douglas to assistant the opening for the second United Backpackers in Australia. Some of my duties in United Backpackers as an assistant general manager: >Manager volunteers’ hours and roster in housekeeping department>Stock control and order> Maintain high cleaning standard of the properties > Interview and hire employees> Conduct performance reviews > Perform and assist in general reception duties > Handle complaints, issues, and take appropriate actions according to house policies, such as warnings and/or evictions> Manage all online booking sites including HostelBookers, Hostelworld, and Wotif> Manage the channel manager and booking button software> Ensure policies and procedures are followed by staff and propose ways to improve operations by liaising with Operational Manager> Balance daily banking and communicate any financial issues with Manager> Coordinate with housekeeping, maintenance, and other departments to ensure a better condition for guests > Assist in the performance management of Front Office> Induct and train all new Reception Staff in keeping with policies and procedures> Manage and maintain key card software and hardware> Maintain and update Reception Operations Manual> Manage Timeteq and reception roster;> Monitor and reply to online reviews, addressing areas that need to be improved to the right departments> Manage social media platforms and ensure information is up to date and active > Undertake additional duties requested in the senior manager’s absence> Communicate with external contractors to ensure issues are resolved in a reasonable timeframe> Manage external detectors and invoices correctly Show less

Melbourne, Australia

Melbourne Area, Australia

Bs, Hospitality Administration/Management

Diploma, Hospitality Administration/Management