P. Casey Reser-Adrian Email & Phone Number

Seattle, Wa, Us

• Owned end-to-end resolution of high complexity technical issues for Microsoft's SQL Server and Azure SQL offerings, collaborating cross-functionally to troubleshoot and implement solutions.• Conducted in-depth analysis of database performance, high availability setups, storage configurations, replication topologies, and connectivity issues in production environments.• Contributed expertise to product improvement initiatives by thoroughly investigating potential defects, providing detailed logs/data, and partnering with engineering teams.• Developed and delivered technical readiness programs, mentoring junior engineers on advanced SQL Server concepts and troubleshooting methodologies.Streamlined case management through automation of repetitive tasks and creation of diagnostic tools, driving efficiency in support delivery.• Identified process inefficiencies and developed diagnostic tools and automation techniques, contributing to improved product support and customer experience.• Mentored peers within the team, sharing knowledge through technical coaching and readiness programs to enhance overall problem-solving capabilities.• Actively participated in cross-functional collaboration with Microsoft Engineering and Supportability teams to investigate and address potential product issues.Embraced Microsoft's values by demonstrating adaptability, inclusion, and a focus on customer success within a dynamic and supportive team setting.

Seattle, Wa, Us

• Performed migration / cutover of E1 JDE environments both dev and prod, including data, permissions and jobs. • Implemented detailed analysis of stored procedures and complex SQL scripts to identify and rectify areas of potential improvement.• Developed custom SQL queries to assist the applications team, facilitating precise determinations of government program eligibility.• Performed comprehensive performance tuning to effectively resolve issues related to deadlocks and resource bottlenecks.• Successfully diagnosed and resolved a critical SQL server shutdown issue, preventing potential operational disruptions.• Consistently monitor SQL dashboards across 21 servers to ensure optimal health and performance, identifying and addressing potential issues promptly.• Collaborated cross-functionally with team members to deliver high-quality database administration support, enhancing efficiency and productivity.• Demonstrated expertise in SQL Server database management, ensuring smooth operations and timely issue resolution.• Provided crucial recommendations for system enhancements based on thorough analysis of SQL scripts and server performance.• Demonstrated in-depth knowledge of database structures, theories, principles, and practices, applying this knowledge to the diverse needs of the organization.• Managed and developed SQL Server databases to maximize reliability, security, and data integrity.

• Troubleshoot and performance tune complex ETL workflows using tools such as SSIS and Azure Data Factory, ensuring the efficient and accurate movement of data between source and target systems.• Performed in-depth performance tuning and optimization of SQL queries and database structures, resulting in significant improvements in query response times and overall system performance.• Review and recommend data performance improvements and eliminating bottlenecks.• Collaborate with design & engineering as they develop and continuously improve our internal applications for ingestion, enhancement, modeling, aggregation and publishing• Provide guidance and recommendations to migrate data from legacy systems to new solutions• Ensure that industry-accepted database principles and standards are integrated and followed for modeling, stored procedures, replication, regulations, and security, among other concepts, to meet technical and business goals• Continuously improve the quality, consistency, accessibility, and security of our data activity across company needs• Collaborate with Database Architect and Engineering Leadership to ensure facilitation of consistent data quality control and optimization in EDW at enterprise level

Redmond, Washington, Us

• I am A Dev Ops DBA in the Order Management/Billing/Payments/Legacy department, I am responsible for responding to SQL related alerts. • I am on call and handle livesite/outages for high severity issues. • Participate in MSSQL cloud Azure deployments, migration, and maintenance.• Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.• Monitor/troubleshoot backup and recoveries, disk space, and network connectivity.• Implementing encryptionConfiguring backup and connection encryptionCreating and maintaining usersManaging permissions and rolesConfiguring SQL Server auditingDeveloping a backup strategyRestoring databasesIdentifying and recovering from corruptionMonitoring database activity and queriesManaging indexesManaging statisticsMonitoring instancesImplementing log shippingImplementing always on availability groups

Redmond, Washington, Us

As a Lead Technical Advisor on the break/fix Azure SQL Database team, I have extensive experience using a variety of tools, including SSMS, query store, IcM, service desk, ASC, PowerShell, Kusto & Azure CLI, to troubleshoot issues related to replication geo-replication, import/export, data sync, back up restore, connectivity, and security. I am skilled in performance tuning and have experience troubleshooting high CPU, blocking locking, spin locks, deadlocks, parallelism, memory pressure, and index/statistic management. I am highly experienced in handling break/fix crit sit Sev A scenarios, and have successfully resolved a large volume of complex cases on behalf of my team.Key Skills and Experience:• Leading technical advisor for Azure SQL Database team• Expertise in tools such as SSMS, query store, IcM, service desk, ASC, PowerShell, Kusto & Azure CLI• Troubleshooting issues related to replication geo-replication, import/export, data sync, back up restore, connectivity, and security• Performance tuning and troubleshooting high CPU, blocking locking, spin locks, deadlocks, parallelism, memory pressure, and index/statistic management• Experience in handling break/fix crit sit Sev A scenarios• Exceptional ability to resolve complex cases

Redmond, Washington, Us

As a DevOps DBA in the billing department, I am responsible for responding to SQL related alerts and participate in MSSQL cloud Azure deployments, migration and maintenance. I have extensive experience configuring and maintaining database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security. Additionally, I have created data pipelines using SSDT (SQL SERVER DATA TOOL) for extracting flat files and for source to destination data migrations. I am skilled in monitoring/troubleshooting backup and recoveries, disk space, and network connectivity, and have implemented encryption measures to enhance data security.Key Skills and Experience:• MSSQL Cloud Azure deployments, migration and maintenance• Configuring and maintaining database servers and processes• Monitoring system health and performance• Creating data pipelines using SSDT (SQL SERVER DATA TOOL)• Implementing encryption measures• Monitoring/troubleshooting backup and recoveries, disk space, and network connectivity• Creating and maintaining users, managing permissions and roles• Configuring SQL Server auditing• Developing a backup strategy, restoring databases, identifying and recovering from corruption• Monitoring database activity and queries• Managing indexes and statistics• Monitoring instances• Implementing log shipping and always on availability groups

Redmond, Washington, Us

O365 Patching Anti-Virus Vulnerability and Configuration Team. Scan government exchange servers for vulnerabilities, manage reporting site, and warehouse/sharepoint databases. Nessus: - Configure and manage scans, policy, plugins and service account password rotation. - Manage Scheduled Tasks.- Monitor inventory of scans in multiple environments of varying importance and size. - ITAR FBI\Government level clearance. Qualys:- Download knowledge base plugin daily, download raw data daily, run PowerShell to compare raw data to output, place output on file server. Server (Importer\Scanner) Maintenance - Patching via PowerShell, MSNPATCH, windows update. - Cluster aware patching, which includes failing over databases. - Update Nessus, .NET and PowerShell. - Maintain reporting services site and Databases. Extensive Knowledge on Microsoft Azure cloud platform and methodologies.Experience in working with remote teams distributed around the globe.Gathering the requirements from business and ensures same will be implemented in project.Technology Specialization: SQL,PowerShell, WCF,Windows Workflows,SSIS,SSRS,Azure Cloud Platform

Redmond, Washington, Us

As a SQL Support Engineer, I represent Microsoft in customer communication via phone, email, or chat to assist customers in resolving complex technical issues involving various Microsoft products and services. It is my goal to foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations.As a member of the SQL support team I am breaking ground with a new support model. Combining the skills sets from SQL Server, Windows and Networking on a single team, means the customer receives a single point of ownership. I navigate the technical and collaborative needs between various support groups on behalf of the customer, providing them with a seamless, single point of ownership for SQL Server issues.My role on this team is to: • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.• Exhibit leadership through personal responsibility, accountability and teamwork.• Act as a technical focal point in cooperative relationships with other companies.• Manage crisis situations that may involve technically challenging issues and diverse audiences.• Own and resolve technically complex mission critical or politically hot customer issues• Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.• Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code.• Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently.• Earn certifications as an MCSE, MCSD or MCPD. Microsoft will facilitate this opportunity through company provided resources and testing centers.

Redmond, Washington, Us

Their primary focus is on delivering the world’s best professional technical support for Business Productivity Online Services Suite (BPOS-S) products including messaging, IM communication, web conferencing, and web sites. The Engineer will ensure that all Microsoft customers are satisfied with the effectiveness and efficiency of the support they receive. By utilizing knowledge of the customer environment they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues. They will follow through on customer commitments with courtesy and a sense of ownership. They will develop a relationship with both the customer and technical peers for the technology they support and related technologies in order to ensure improved collaboration and satisfaction in support. The primary focus of T2 will be to provide support and leadership to T1.

Baar, Ch

•Provided tier 3 consumer support for CDMA and GSM cellular networks.•Provided support for smartphones including android, blackberry and brew OS, USB hotspot and air-cards on MAC and PC platforms, and tablets. •Used Beaver ticket system, used and provided content for 3 Knowledge Bases, keep notes on accounts and contributed in group forums. •Reprogrammed devices, configure software/hardware settings, and used RIM BIS admin tools. •As the top of the escalation pyramid, I solved problems that were beyond the everyday solution. I constantly thought outside the box and delivered inventive and practical solutions while maintaining a superior standard of customer service and satisfaction.

CONNECT THE COMPUTERS, SERVERS, ALL PRINTERS AND, SETUP PERMISSIONS FOR ALL USERS.WORK WITH ACTIVE DIRECTORY FOR WINDOWS 2003 AND COMMAND PROMPT.MANAGE THE COMPUTERS, INSTALLED OPERATING SYSTEM, ANTIVIRUS SOFTWARE, WEB BROWSER AND OTHER SOFTWARE UTILITIES FOR THE COMPANY.WORK WITH BACKING UP DATA AND DEFRAGMENTING HARD DRIVES WITH NORTON GHOST. WORK WITH FINANCES AND BILLING.CUSTOMER SERVICE, MANAGED ACCOUNTING AND BOOKKEEPING.

Education record

Education record