Casey Edwards Email & Phone Number

Austin, Texas, Us

Austin, Texas, Us

Austin, Texas, Us

Austin, Texas, Us

Roswell, Georgia, Us

• Managed IT for 3 medical practices across the United Stateso Bay Area Pain and Wellness (BAPWC) in Californiao Spine Center of Southeast Georgia (SEGA) in Georgiao Neuro Pain Consultants (NPC) in Michigan • Responsible for various IT systems deployed across Prospirao ShoreTel VOIP solution deployed in corporate (Mountain View) office and BAPWC practice (4 offices)o Office 365 environment, primarily the Office 365 tenant, Exchange and Lync componentso Active Directory environment (OU structure, Sites and Services, DNS, DirSync, Schema extensions, Domains and Trusts and most of the widely deployed GPOs)o Okta, Identity Provider solution (i.e. federation between O365/AD and SAML integration for Service-Now, SalesForce and Egnyte)o VMWare ESX 5.5U1 environment for the BAPWC practice and west coast datacenter• Projects completedo Large scale computer upgrades for BAPWC, SEGA and NPC practices (rip and replace with brand new standard image desktops/laptops)o P2V migrations for BAPWC practice from four physical boxes to two 1U HP DL360p servers running VMWare ESX 5.5U1 in HA configurationo DirSync implementation (attribute and object reconciliation since both were existing as separately managed environments)o Netwrix implementation; Auditor and Password Manager (Dual DMZ deployment)o Test implementation of Meraki firewalls in concentrator mode combined with other vendor’s switches and firewalls (Brocade and Palo Alto)o Subsequent Meraki firewall/switch/WAP installations across all 3 practices (BAPWC, SEGA and NPC)

• Assist end users with computer hardware, applications, general questions and any other IT issues they may have• Work with vendors (MacPac, OpenText, Workshare, etc.) to resolve application issues in our environment• Update, optimize (image deploys ~50% faster now) and deploy our Symantec Ghost images• Create scripts to optimize IT functions for the firm• Create documentation for IT reference and staff technology training• Assist with PST exporting for discovery requests• Configure, deploy and maintain computer hardware, printers, Mitel phones, etc. for the firm• Provision new HP ProLiant DL380p Gen8 server o Setup RAID arrays o Install and configure Windows Server 2008 R2 o Install and configure HP software (iLO, Insight, NIC teaming software, etc.)• Assist with managing tape backups for use with our Dell PowerVault 124T o Label and manage which tapes we use for the backups o Document outgoing tapes for offsite and long term archiving with DataSafe o Setup tapes to be used for backup with Symantec Backup Exec• Test DM, Outlook and other mission critical applications on Windows 7 for our desktop upgrade• Assist users with setting up ActiveSync on their mobile and tablet devices• Configure, test and install new Ubiquiti UniFi wireless APs

San Francisco, California, Us

• Supervised and mentored night/weekend team to ensure high quality work product and 24/7/365 coverage• Served as trainer for new night/weekend employees• Created documentation to outline firm wide account creation, termination and reactivation processes• Took on extra responsibilities to limit escalations to 3rd tier engineers and application analysts during non-business hours• Provided in person night support for two firm Partner meetings

San Francisco, California, Us

• Supported 500+ applications used by 3000+ users across 17 offices worldwide• Primary escalation contact for advanced end user remote access troubleshooting• Many years of experience supporting Juniper Secure Application Manager, Network Connect, Windows/Mac OS X RDP clients, Citrix XenApp 5/6/6.5 and Citrix Secure Gateway remote access solutions• Limited administrator roles for Blackberry Enterprise Server, RSA SecurID, service-now.com SAS, Global Crossing Ready Access teleconferencing, Accellion Secure FTP services, GOOD mobile email services, AirWatch mobile email services, eFax desktop faxing service, Microsoft Sharepoint, Juniper FTP, Google Postini spam filter, Axway Mailgate, Citrix Management Console, Hummingbird/OpenText DMS (DMAdmin, Winctools), CarpeDiem Admin, InterAction Admin, ADUC, Exchange Management Console, Meeting Room Manager webapp, and various management applications built specifically for Morrison & Foerster• Experienced with Microsoft Office Suite (97-2003, 2007 and 2010), troubleshooting formatting and corruption issues in documents, MacPac Macro Suite, Adobe Professional, SCCM, CarpeDiem Time Entry, Workforce Timecard, Outlook web Access, RDP, various FTP and Virtual Data Rooms (VDRs) (e.g. Intralinks)

Dallas, Tx, Us

Supported 14+ million customers across multiple states for the countries largest DSL provider.Assisted consumer and business customers with getting their internet working with 80%+ successful resolution rate.