Datadog is a monitoring and analytics platform that enables complete visibility across your entire stack. The platform is built for collaboration across teams so that they can work together more effectively and efficiently. As a Customer Success Manager at Datadog, my responsibilities include: • Manage renewals and run the full sales cycle for all opportunities • Provide customers with consistent product updates and coordinate enablement sessions to drive greater adoption • Monitor and identify billing and product usage trends to uncover risks and potential growth opportunities • Build relationships with customers and act as advisor to CTO's, DevOps, SecOps and SRE teams

- Work with new and existing customers in the central U.S. territory

• Q3 -125% attainment• Q2 – 100% attainment• Q1 – 109% (ramp quota)• Sourced $8,359,950 in pipeline generation – the most in global Enterprise• Top 10% Enterprise team performer• SDR of the month for May 2022, nominated by peers• New hire onboarding mentor & training presenter

- Provide stellar service to Wild Alaskan members via phones, email and live chat.- Leverage skillful relationship building to identify pain points and then problem solving skills to implement solutions, saving the most members. - Part of the Member Success task force, designing, implementing and training the team on member retention strategies, improving retention rates +50% in four months. - Own and deliver-bi-monthly retention rate reporting and insights to the entire company, driving transparency and performance.

-Developed wholesale B2B sales playbook (process, channel & messaging) through test-learn-adjust.-Successfully landed all wholesale customers, since January 2021 launch.-Research target prospective clients and execute cold outreach (phone, email, in-person, Instagram) to secure initial Discovery meetings and drive for the close.-Write and design all marketing copy.-Manage company Instagram and Facebook accounts.

-Consistently hit or exceeded sales target, by as much as +55%.-Top style boarder in the store four months in a row and one of the top style boarders in the country. Asked by management to continue even after Covid-19 closure.

- Successfully pitched stories to editors- Regularly wrote news and feature articles for the Metro, Family and Health sections in Dallas's biggest and most widely read print newspaper

- First staff reporter for a new local newspaper with a weekly circulation of over 25,000-Wrote articles on town development, school district policies, crime, human interest and school-related stories-Regularly reported on school district, town and county meetings

- Reported on mostly human interest stories relating to the people of Palo Alto, California- Wrote news stories and features for all sections of the weekly

- Researched topics for the radio talk show "Forum" with Michael Krasny- Pre-interviewed prospective experts and guests, such as professionals, professors and scientists, for the show

- Wrote for all sections of the magazine- Fact-checked all sections of the magazine

Editorial assistant to Vice President and Executive Editor, Robert Loomis.- Independently edited and managed books such as "The Collected Autobiographies of Maya Angelou"- Wrote marketing, jacket and catalog copy- Created book briefing summaries for the editorial and marketing teams- Developed trusted relationships with authors such as Maya Angelou, Jim Leher and Calvin Trillin- Managed book list production, collaborating with copy editing, legal, marketing, production and PR, ensuring multiple milestones were met on a tight timeline- Performed executive administration duties for the VP/Executive Editor

Editorial Assistant to Senior Vice President and Editor, Bruce Nichols.- Independently edited books such as the National Book Award Finalist "Lost Prophet: The Life and Times of Bayard Rustin"- Wrote marketing, jacket and catalog copy- Researched and obtained photographic reproduction rights from institutions such as The British Library and The Library of Congress- Developed trusted relationships with authors such as Kiron Skinner, James Tobin and Charles Rosen- Created and pitched book ideas to the editorial team- Managed book list production, collaborating with copy editing, legal, marketing, production and PR, ensuring multiple milestones were met on a tight timeline- Performed executive administration duties for the SVP