Casey Allison Email & Phone Number

•Increased cloud-based productivity across departments leveraging Teams, SharePoint, and OneDrive.•Tier 1-2 Helpdesk supporting 90+ staff and national field support at the chapter and state level.•Promoted efficiency and reduced duplicate efforts by suggesting IT best practices for communication, file sharing, scheduling, and other functions. •Support general ad-hoc reporting for AFA’s Magazine monthly subscription data in existing Power Query.•Implemented Freshdesk helpdesk solution and integrated with MS to improve technical support to end users and track agent KPI’s. •Coordinated with HR team for full cycle onboarding/offboarding including IT equipment, licensing, credentialing, and training.•Supported A/V for leadership meetings, townhalls, and staff events.

Arlington, Virginia, United States

•Documented standardized operating procedures for strategic planning and performance management.•Analyzed compensation and budget data along with other personnel management trends.•Successfully scheduled and coordinated 50+ interviews during hiring surge to fill 20 vacant slots.•Migrated essential HR files from SharePoint, Dropbox, Onedrive and other file locations to a centralized Microsoft Team with channels, permission sets, and productivity tools.•Implemented HRIS software (Workable) to automate previous manual hiring process.•Audited employee paper files for required compliance documentation and digitally uploaded them to SharePoint to be archived.

Alexandria, Virginia, United States

• Thoroughly audited 570 pricing proposals for the following markets: Global Commercial, Global Defense, National Security, and Civil Services per requirements set by compliance.• Liaison between Pricing Process Improvement team and Pricing Analysts improving completeness of pricing proposals. • Used pivot tables to analyze pricing metrics for Quality Assurance and Compliance. • Provided administrative support to the Pricing Process Improvement team, including: Development and documentation of PPI processes; Facilitate and/or document meeting notes; Daily Quality Review reporting; Maintaining telework equipment list; and worked with Communications team to create and oversee PPI newsletter on SharePoint site.

Falls Church, Virginia, United States

• Effectively coordinated with process team to evaluate, plan, and implement improvements in high-volume call center processes.• Removed wasteful and low-value activities and recommended solutions using gap analysis (PDSA). • Accurately entered call script data into SharePoint template with proficient attention to detail. • Successfully helped facilitate the design and implementation of new/improved process maps.• Performed administrative duties as necessary.

Burke, Virginia, United States

• Greeted customers, solved inquiries, and offered information about products. • Cultivated strong relationships with customers to drive business development.• Balanced multiple tasks autonomously including: Answering phone calls, unloading shipments, pricing supplements, organizing store front, rotating supplements by expiration date, and monitoring sales floor.