Casey Baldwin Email & Phone Number

Princeton, New Jersey, US

London, London, GB

• Led a team to understand the operating model challenges in integrating multiple recent acquisitions into a single collective practice. Designed and executed a communications approach to align the leadership behind the.
• Transformation Lead for a suite of projects at a pharmaceutical organization including the transformation of digital data collection, structuring, and communication across the clinical trial end-to-end process..

New York, NY, US

• Led the change management and communications strategy development for a large private financial services company deploying an Oracle ERP product suite. Developed a playbook and tools to execute the strategy, and.
• Led a team responsible for developing and executing the process for administering a new financial product triggered by the Covid-19 response. Coordinated troubleshooting and load balancing with other teams to optimize.

Teaneck, New Jersey, US

• Led teams to address the change management, communications, and learning needs of significant business transformations, specializing in technology-enabled process redesigns.
• Organizational Change Management lead responsible for strategy, planning, and execution of change management, communications, and training work supporting large business transformation initiatives. Projects included a.
• Led approximately $30 Million in sales efforts, specializing in the change management, communications, training, and organizational design elements of business transformations. These sales efforts included.

GB

• Primary consultant on the Organizational Change Management workstream of an Oracle billing, meter data management, and mobile workforce management implementation for the largest municipal utility in North America with.
• Designed and executed a comprehensive communications campaign, leveraging three newly created communications vehicles: quarterly roadshow presentations to the primary affected stakeholder audience of approximately.
• Conducted a Change Readiness Assessment to identify barriers to stakeholder department capability for change and create action plans to address gaps
• Performed Change Impact Analysis of future state business process designs to identify how each stakeholder group will be affected by the change, and to build a plan to prepare each group for their high-impact.
• Created a Resource Analysis & Plan by analyzing time studies of current tasks vs. to-be system activities to provide recommendations on how each affected department should adjust staffing levels to compensate for the.

Worldwide, OO

• Representative project roles:
• Led change management teams to assess readiness status among stakeholder groups and plan, develop, and deploy implementation activities to prepare the stakeholder groups for the business transformation
• Led communications teams to design and deliver project-related communications, preparing stakeholders for a business transformation by guiding them through awareness, understanding, acceptance, and advocacy of the.
• Led training teams to assess training needs, design appropriate training approaches, develop training materials, deploy training, and assess end-user learning across instructor-led, e-learning, and blended learning.
• Led organizational design teams to align clients’ existing organizational structure with the revised business processes and to align individual job descriptions with the revised responsibilities
• Led an Application Support Team providing post-implementation support to users and change management, communications, and training support for system updates

Claremont, CA, US

• Solicited alumni donations by phone, primarily targeting alumni that graduated within 5 years and alumni with no history of donations. Converted more than 90% of alumni reached into a donation (compared to national.
• Supervised callers and facilitated recruitment, hiring, training, shift supervision, and evaluations