On the Plan/Build Team for Quality/Regulatory Portfolio for Document Management and Regulatory Submission Applications: • Adheres to Abbott’s SLC process for computerized system validation/certification to build in quality during the process from initial requirements gathering through retirement. • Collaborates and builds business relationships with PMs, BRMs, BPOs, SQAs, Support Owners, Primary IT Leads, Architects, Cybersecurity, DLM, Disaster Recovery, Data Privacy, VRM, and Vendors.• Facilitates meetings with SMEs to ensure quality documentation, such as SRC, VRA, CR, PVP, DPP, DLM, URS/FRS, DMP, BIA, IDPR, OQ, TM, UAT, and SCS, is completed before deliverable due date. • Completed 23 (16 Document Mgmt and 7 Regulatory Submissions Mgmt) projects for Abbott Nutrition, Medical Devices (Vascular), and Diagnostics (Core and Rapid) divisions. • Subset of accomplished projects for Quality Non-Critical systems:- Upgraded quality document management system, fixed defects, and added enhancements.Replaced unsupported system and migrated data to new system and RIMS.- Implemented new regulatory submissions solution including registrations and submissions.- Replaced unsupported system with regulatory information management (RIM) product. - Upgraded custom document repository to restore application health.- Replaced SharePoint site with global, cross-functional, validated claims management system that allows management of claims metadata, documents, and review and approval process. - Implemented Session Termination to meet required technical security control.

On the Infrastructure Collaboration Services Team - SharePoint Recertification Team: • SharePoint Recertification Admin responsible for contacting, meeting, and reviewing processes with BTOs and PSOs to ensure they know how to use Sharepoint Recertification application to recertify sites with secret and restricted data to comply with policies and Audit and Compliance team resulting in recertifying 2,000 sites Q1 2018 and 339 sites and 161 site collections in 2017. Established PSOs to recertify 117 root sites in Q1 2018 where PSOs were unidentified. • Improved email communication to simplify steps and target BTOs and PSOs by divisions from personal work mailbox proved to increase number of sites being recertified to avoid lockdown.• Created business requirements including overall risks, dependencies, assumptions, and schedule to enhance SharePoint Recertification application to support annual review of sites with internal and public data based on Audit recommendations and suggested improvements by BTOs and PSOs. • Analyzed 3,043 locked sites from 2016 and identified 1,633 sites with less than 10 MB of content, received approval from Legal to dispose these sites, Records is reviewing information as a new process is being created to manage locked sites after SharePoint Recertification Program completes.

On the ISRM (Information Security and Risk Management) Global PCI (Payment Card Industry) Compliance and Security Team:• Collected AOCs annually for 67 third-party vendors, verified 56 POS devices were requested from banks prior to expiration, and validated information with PCI SSC site to comply with PCI DSS attestation requirements and other information security practices.• Performed root cause analysis after discovering discrepancies of 23% between PCI ePO Containers, remediated issue, implemented check to verify active computer names with Asset Management, changed quarterly report to run monthly, eliminating discrepancies from the lists.• Researched latest data breaches, card handling practices, and general data security to customize the annual security awareness training in PowerPoint for 179 Customer Service Reps to comply with PCI Data Security Standards to help alleviate vulnerabilities and protect cardholder data. • Assisted business owners with collecting and analyzing appropriate documentation (data flow diagram, architecture diagram, contract, AOC or SAQ D, and request form) from vendors and created PowerPoint presentations for IT Vendor Risk Management Team and Payment Card Review Board requesting their approval of the third-party card solution. • Analyzed transaction and sales volumes, data breaches, and audit information quarterly for 45 systems to ensure PCI inventory was accurate. Praised for improving layout of data in Excel to allow team to sort by all or unique vendor to generate reports faster and easier for senior management.

On the IT Governance and Information Policy - eRIM (Electronic Recs and Information Mgmt) Team: • Lead BSA, Application SharePoint Admin, and Project Manager responsible for requirements analysis and design, process mapping, test cases, UAT, and Production Deployment to build a new custom eRIM assessment application from a paper/email-based process to an automated SharePoint application using workflows and electronic approvals exceeding stakeholders’ expectations. • Primary liaison between Business and Technology Services, Records Management and Commercial Litigation who coordinated meetings using WebEx to review, analyze, and evaluate business systems and user needs, identify alternative solutions, and made recommendations to leverage new or existing IT technology components to complete eRIM assessments. • Documented how electronic records are managed and standards and legal requirements are followed to allow divisions to implement, enhance, or retire systems based on business strategy, resulting in 254 eRIM system assessments to be approved in 2016, 331 in 2015, and 287 in 2014.• Created test cases, performed UAT, verified data migrated, and assisted with Hypercare Support to convert eRIM site to O365 to complete my organizations first successful SharePoint migration.• Updated policy, processes and procedures in M-Files, created job aids for Authors, BSO, ITO, eRIM, Records, Legal and Managers, and developed communication plan for the new eRIM SharePoint site. • Prepared biweekly technical reports by collecting, analyzing, summarizing information, and trends.• Performed final verification in Production, conducted UAT, and trained contractors for SharePoint Recertification and Lotus Notes Decommissioning Projects to streamline processes.

On the Consumer Wholesale Team: • Directed process improvement projects by eliciting requirements, preparing design, modifying/ deploying code, creating/executing test plans, and evaluating results utilizing the SDLC approach. • Served as Project Lead and individual contributor to convert batch cycle jobs from UNIX cron to IBM TWS to support corporate-wide job scheduling standardization using the DMAIC (Define, Measure, Analyze, Improve, and Control) improvement cycle – the core tool used to drive Six Sigma projects. • Trained 97 on-site/off-site developers, QA, and production support personnel using Microsoft Live Meeting to demonstrate how to effectively use TWS for their jobs, job definitions, and job streams. • Spearheaded proactive monitoring of 1589 production batch jobs 24x7 on 43 production servers. • Generated Business Objects reports and pivot tables using BMC Remedy to track requests, alarms, releases, ASPR Compliance, and Outage Avoidance metrics to analyze trends and improve processes.

On the Midwest Consumer Sales Compensation Team:• Achieved $59K savings by creative UNIX ksh scripting, reduced overtime, and manual intervention.• Eliminated 51 manual processes through expert automation of Enterprise Systems Platform. • Served as Project Lead and individual contributor to convert 923 batch cycle jobs from cron and Autosys to ESP to support corporate-wide job scheduling standardization using Six Sigma approach. • Trained 49 on-site/off-site developers, QA, and production support personnel using ATT Connect to demonstrate how to effectively use ESP Workload Editor, Event, Calendar, and Director.• Branded as SME for 5 enterprise UNIX applications written in Korn Shell (ksh). • Analyzed and executed efficient solutions to optimize systems software and hardware performance to ensure minimal service disruptions and maximize application availability. • Led in-depth analysis with internal/external user groups that selected and successfully implemented new technologies and identified infrastructure, performance, and security issues. • Provided assistance with application business continuity, disaster recovery, and system audits.

On the Consumer and Business Save/Win-back Team: • Realized $1.4M savings through expert support of Consumer merger initiatives for several regions. • Created SQL scripts to migrate data from multiple offices affecting client data and thousands of records resulting in project completion with zero downtime. • Enhanced Re-contact process, prime source of revenue, accounting for 3.7M potential leads.• Produced Visio data flow diagrams and flowcharts to capture application information used to analyze and execute mission critical projects that consistently exceeded client/vendor expectations. • Elicited requirements, designed, documented, developed, tested, and implemented new and existing enhancements gaining practical expertise in Tandem COBOL 85 with embedded SQL. • Successfully handled a D48 upgrade of the Tandem Operating System, affecting 145 servers.

On the Managed Care Team: • Leveraged academic experience gained in college to become Software Developer who developed, debugged, and tested new and current programs via Tandem COBOL 85 with embedded SQL.• Served as a key participant in code reviews and authored programming documentation, system specifications, and design guides for new and existing batch, server, and subroutine programs. • Organized and prepared system and programming documentation to ensure best practices and Methods and Procedures were of the highest quality and consistently followed.