Chief of Staff of daily operations, including budgeting, staffing, customer service, inventory control, and scheduling by using the Lean method of management.Created and implemented departmental procedures and policies to improve quality control, optimize workflow, streamline procedures, and enhance customer service satisfaction levels.Established an organizational culture that reflects the company's values, supporting the recruitment, retention, and progression of a high caliber workforce that grew overall team performance by 25%.Built relationships with external partners to expand business opportunities; secured customer data & feedback to generate actionable insights.Collaborated closely with Development to optimize user experience for drivers, customers, and clients, improving efficiency and reducing costs.Ensured compliance with safety protocols while maintaining a safe working environment.

Managed client & vendor relationships; developed and managed customer service protocols to ensure superior client satisfaction.Streamlined client onboarding process, reducing time from initial contact to first purchase by 40% through the operation of automated workflows, resulting in greater customer satisfaction and increased revenue for the company.Project management, project planning, & forecasting.Developed and established HR policies and procedures aligned with industry best practices, ensuring compliance, and promoting a positive work culture.Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.

Led Seismic & Well Operations projects through complete life cycle from planning to completion; 25+ projects monthly.Defined project requirements and expectations to consultants, ensuring seamless onboarding and alignment with project goals.Revamped communication channels among Billing, Accounting, Collections, and Clients to optimize invoicing accuracy and facilitate prompt payments.Audited and resolved inconsistencies between consultant invoices and ERP system submissions, ensuring accurate financial reporting and eliminating billing discrepancies.Improved invoice accuracy by 65%, resulting in streamlined financial processes and enhanced vendor relationships.Trained 7+ business streams in new ERP system (Deltek), enabling consultants to seamlessly access and utilize the platform, resulting in a 40% reduction in data entry errors.Spearheaded a data-driven Agile approaches to project planning, utilizing historical performance data to forecast resource requirements; reduced project delays and improved resource utilization by 25%.

Coordinate project initiation phase.Confirm and ensure accuracy of contract documents and purchase orders are in place for projects.Maintain associate safety certifications, medicals, passports (SMART), and drug and alcohol test.Brief associates on project requirement and expectations.Liaise with Logistics on associate travel and visa requirements.Ensure associates are set up with software tools for each project; track and distribute AIS units as required for projects utilizing Impala.Ensure induction process is completed; contract management.

Train all Logistical staff in their responsibilities and tasks.Analyzed countries, assessing risks and safety factors to create comprehensive mitigation plans - including evacuation from terrorist organizations and safe working conditions in an epidemic.Subject Matter Expert for visa and work permit process for a diverse workforce of 150+ employees and 300+ consultants, resulting in a 100% success rate.Coordinated international and domestic travel arrangements (Concur) for a global team, managing logistics, accommodations, and transportation, ensuring seamless travel experiences for 300+ associates.

Organize both international and domestic travel logistics (Air, Hotel, Car service/rental), and manage itineraries throughout duration of assignments.Work closely with the Project Managers to submit necessary paperwork for Passports and Visas when needed.Interact with all levels of management, both domestic and international, including vendors and associates.Ensure all associate files contain current passport, certifications, CV, work agreements, training records, etc. Alert associates prior to expiration of said documents.Liaise with clients – arranging travel, meet & greets, accommodations, and any other necessary travel arrangements.Communicate with associates regarding travel arrangements, work requirements, and any other logistical matters.Manage pre-mobilization briefings and training; ensure all associates have required training and certifications for each project.Support the implementation of RPS Quality and HSE management systems.Work with the HSE Department to create and maintain evacuation plans for the US offices.

Answer all incoming calls and transfer accordingly to multiple branch offices.Receive and distribute incoming mail varieties; prepare outgoing deliveries.Maintain the calendar for all branches, and communicate pertinent information to the necessary people.Arrange Conference calls and reserve conference rooms for meetings.Maintain and update office databases, including client lists, offsite records, company contact information.Make travel arrangements for employees and associates, including air, hotels, and rental cars.

Review outline of rehearsal and ceremony with wedding party, coordinate both events with Event Sales Manager & client to ensure proper execution of last-minute changes to guest list, bar arrangements, timeline extensions, etc.Responsible for executing the event.

Participate in weekly staff meetings, coordinate and communicate information and appointments among staff, vendors, and clients.Maintain the firm’s Accounts Payables & Receivables, paying monthly vendor invoices, delegating expenses to appropriate funds, and preparing monthly financial reports for owner’s review.Review budgets with clients.Manage maintenance of office equipment, inventory and order office materials, sort and distribute mail, coordinate travel arrangements.Provide clients with professional design assistance throughout the entire design process, including conceptualization, space planning, color consultations, furnishings, and finish specifications.Line drawings, perspectives, AutoCAD, SketchUp, Adobe PhotoShop picture editing.Organize trades for project installations.Product specifications and pricing.