One of five field-based managers directing the daily activities of the IE team in the U.S and Canada. One of two managers in the West region.• Assist in the development of yearly strategic goals and objectives• Work closely with PM Managers to ensure effective team coordination, direction, and communication• Identify and ensure the effective and efficient utilization of all implementation resources and assets to achieve revenue, expense, and margin targets• Implement strategies to streamline workflow and resource utilization• Manage customers’ escalations through direct customer engagement where necessary• Direct and assist IE’s in project assignments and customer service requests to ensure proper time management decisions to meet project deadlines and promote customer satisfaction• Provide Baxter Care Communications Sales and Technical Support estimates for IE’s to complete implementation and service work related to Navicare and Voalte Nurse Call and Real Time Locating Systems• Uncover, document, and advocate for improvements in work instructions, implementation tools, and methods to improve quality and efficiency of IE teams and systems implementations• Participate in and/or lead assigned product improvement and/or continuous improvement teams• Ensure IE team has regular, required technical and corporate training. Identify and communicate training requirements for IE’s to Learning Management Team.

One of five managers directing the daily activities of the IE team in the U.S. and Canada. One of two managers in the Southeast region.• Assist in the development of yearly strategic goals and objectives• Work closely with PM Managers to ensure effective team coordination, direction, and communication• Identify and ensure the effective and efficient utilization of all implementation resources and assets to achieve revenue, expense and margin targets• Implement strategies to streamline workflow and resource utilization• Manage customers’ escalations through direct customer engagement where necessary• Direct and assist IE’s in project assignments and customer service requests to ensure proper time management decisions to meet project deadlines and promote customer satisfaction• Provide Hillrom Sales and Technical Support estimates for IE’s to complete implementation and service work related to Navicare Nurse Call and Real Time Locating Systems• Uncover, document, and advocate for improvements in work instructions, implementation tools, and methods to improve quality and efficiency of IE teams and implementation• Participate in and/or lead assigned product improvement and/or continuous improvement teams• Ensure IE team has regular, required technical and corporate training. Identify and communicate training requirements for IE’s to Training Planner

Senior level network engineer who provided system design, network integration, application installation, and advanced troubleshooting during delivery and installation of clinical workflow automation solutions to healthcare facilities. Ensured highest levels of customer satisfaction were met while meeting business unit goals and maintaining fiscal responsibilities.KEY SKILLSSystem design, network architecture, RF surveys, installation and configuration of operating systems including Server 2012, installation and configuration of application software including SQL 2014, Navicare Nurse Call (NNC), Centrak, Smart Synch, AutoCAD, Visio, CRM, Agile, basic project management, written and oral communication.• DESIGNED network topology for multiple NNC systems in healthcare facilities nationwide• INSTALLED servers, NNC devices, POE switches, and Centrak devices in multiple hospitals• COORDINATED installation activities with internal and external Project Managers• INSTRUCTED several Implementation Engineers on best practices, tips, and techniques for successful system installations• MANAGED at-risk relationships with customers during implementation and go-live phases providing technical guidance to insure positive outcomes• MODIFIED automated process to configure POE switches with specific settings at customer sites• SERVED as consultant to multiple Project Managers regarding establishing specific timelines• IMPROVED Clinical Workshop Assessment template by providing feedback to Clinical Training

Deploy and support Microsoft Server OS, SQL 2003, IIS server and associated networked systems. Support, monitor, test, and troubleshoot hardware and software for Workflow Solutions products in LANs, WANs, or MANs, within a healthcare environment. Organize, manage, and lead technical system design discussions with customer IT, MIS or biomedical departments. Perform site surveys, RF surveys, and develop system integration plans. • DEMONSTRATED expertise in client/server networking using Windows XP, 2000 Pro, Server 2000/2003.• PERFORMED nurse call and Navicare Patient Safety system installation, maintenance, and repair.• CONFIGURED applications on servers, workstations, and proprietary device hardware.• DEVELOPED system layout and design to meet customer configuration requirements.• LED technical system discussions with customer IT, MIS, installation contractors, and Project Managers.• PROGRAMMED Composer, NCM and NNC to include configuration, testing, and certification.• ADVISED several Network Engineers and Project Managers on design and implementation processes that met or exceeded customer and corporate quality standards.• IMPLEMENTED and maintained network and server documentation.• COMMUNICATED with Project Managers and installing contractors during multiple concurrent projects to ensure priorities and deadlines were met.• SUPPORTED off-hours coverage and emergency support for customers throughout the Southwestern U.S.