Casey Chow Email & Phone Number

- Developed a culture of accountability, teamwork, confidence and competitiveness- Scouted and recruited to build club team- Provide major skill development for first time players on team- Teach weekly clinic sessions for 6-8th graders- Act as a liaison between club and school for rentals and tournaments

Hillsborough, Ca, Us

- Develop a culture of accountability, teamwork, confidence and competitiveness- Develop an athletic mindset in students- Cut/lead film sessions to scout opponents; provided scouting reports- Provide postgame film analysis for players to learn from (HUDL) - Major skill development for first time players- Assist the Varsity team as needed (previous assistant coach 2021-22)

- Fulfilled customer orders, ranging from 40-100+ orders daily- Inventory management of product more than 10,000+ units - Monitored and responded to customer service emails daily- Received and processed deliveries of 1000+ units of inventory- Adapted warehouse operations to optimize order fulfillment efficiency as business operations grew- Cleaned warehouse weekly

- Coordinated and executed athletes’ and agents’ travel schedules when in Los Angeles or Orange County- Managed athletes’ schedules and provided a safe and comfortable environment while training in LA/ OC- Acted as a chaperone for multiple overseas athletes while training in LA/ OC- Provided additional 1 on 1 training sessions if requested- Executed errands of high priority and discretion

- Discussed mental health/ worked with athletes teaching mental skills (visualization, mindfulness, stress reduction exercises, etc.)- Assisted in player development at every level from youth to professional (NBA, NBL, Euroleauge)- Provided additional 1 on 1 training sessions if requested- Coordinated and executed transportation plans for the Guangdong Southern Tigers and Seoul SK Knights- Organized, planned, and assisted in NBA Pro Day workouts for Isaac Humphries and Jonah Bolden

Cheltenham, Victoria, Au

- Presented the role of a Mental Performance Coach and impact of mental skills for a team, individual, coach, organization, etc. - Oversaw handling of team gear and equipment for practice and games- Participated in film sessions scouting NBA opponents- Demonstrated initiative by proactively completing tasks for staff and players- Afforded myself networking opportunities via discussions on mental health and the direction of mental health in professional sports

Long Beach, California, Us

- Assisted Associate Head Coach with scouting opponents by preparing written and video scouts using Synergy, SportsCode, and FastScout- Managed daily operations on road games – Coordinated with director of operations to create travel itineraries, and oversaw team gear and equipment needs- Provided extra 1 on 1 workouts for athletes- Discussed mental health and benefits of mental skills to willing athletes (visualization, mindfulness, breathing techniques, stress reduction exercises, etc.)- Marketed and managed CSULB summer basketball camps

Costa Mesa, Ca, Us

• Provide excellent customer care to patients• Educate patients and answer any questions to rehab and prevent further injuries• Develop a working relationship with each patient• Teach rehab exercises to patients and observe patients’ technique, adjusting if necessary• Secure patients into or onto various therapy equipment- heating pads, electro-stimulation, treadmill, etc.• Communicate with physical therapists and other physical therapy aides to provide a comprehensive rehabilitation plan for patients, along with a safe and enjoyable environment • Maintain office and equipment in pristine, working order by organizing and disinfecting equipment• Changed and cleaned linens, such as pillow cases and towels• Schedule patients and file paperwork• Track and notate exercises completed by patients and report to physical therapist

• Provide excellent customer service in a section of 1-20 patrons by conversing with patrons, creating a friendly and comfortable experience, making suggestions, accurately placing multiple orders and maintaining a clean workspace.• Display teamwork and multitasking abilities by helping others when needed and properly communicating with coworkers to ensure patrons have everything in a timely manner.• Execute proper opening and closing procedures by cleaning and preparing for the next day’s business.• Recognize and take initiative of patrons’ needs before they ask.• Train employees regarding house procedures, order taking, serving, customer service, etc.• Use POS system to input orders and handle forms of payment• Did not accept tip from customers

Frisco, Texas, Us

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Costa Mesa, Ca, Us

•Call a minimum of 200 contacts a day•Set a minimum of 1 appointment per week with a new prospective client •Sit in on meetings with prospective clients, taking notes and answering questions•Lead presentations for sales team•Draft documents and emails and provide research for managers regarding clients or prospective clients•Coordinated with a prospective client team to visit our headquarters for a presentation

L.3 Customer Service Lead: Zot Zone (June 2014 – Present)•Responsible for maintaining Zot Zone facility and equipment in a presentable and working manner.•Main trainer for new employees.•Responsible for restocking documents and repairing broken equipment. •Attend tournaments and large events when held in Zot Zone.•Interact with and rent out equipment to clients when requested. L.3 Crew Lead (May 2014 – Present)•Receive a “Closing Task List” from managers indicating what tasks and set ups need to be completed for future events. •Direct student employees during the closing shift (only time Crew Lead is assigned).•Responsible for ensuring events and conference rooms are properly set up for the next day.•Main communicator with managers on the closing shift about any problems the crew or clients may be experiencing

L.2 AV Technician (September 2013 – August 2015)•Be knowledgeable about audio and visual equipment (setting up, troubleshooting, etc.).•Supervise and be on call during client events requiring AV equipment.•Interact and communicate with client to ensure AV is working to the client’s preference. •Train new employees in AV equipment.•Troubleshoot audio and visual equipment during events when equipment malfunctions.L.2 Event Lead (September 2013 – August 2015) •Attend client events and be on call if the client has any issues or needs.•Greet clients and guests and usher them to their seats when necessary.•Responsible for getting any extra equipment the client may request.

Irvine, Ca, Us

Labor and Employee Relations Department Intern•Attend meetings with my supervisor regarding union contract negotiations.•Research information to be used in contract negotiations.Benefits Department Intern•Research health care and employee benefits information to develop a webpage for a Health Care Facilitator.•Design layout for a Health Care Facilitator webpage.

Master Of Science (M.S.), Sport And Exercise Psychology

Sports Industry Essentials Program, Sports Management

Bachelor’S Degree, Psychology And Social Behavior