Casey Murphy Email & Phone Number

Denver, Co, Us

Denver, Colorado

Denver, Colorado

Workforce Management (Analyst II):Utilize optimization processes to create agent schedules to meet customer call demand. Collaborate with agent management, training, and forecasting teams to discuss key initiatives within the organization and ensure proper execution.Agent and Customer Experience Management (Analyst I):Collaborated with the field and managed several agent call 'skills' to drive performance and retain customers. Developed training curriculum, lead weekly enterprise calls to discuss performance and key initiatives, and performed ongoing data analysis and deep dives to identify new trends, potential performance impacts, and any errors in data reporting.

Denver

Performed a deep dive into operating procedures across the Customer Experience and Retention departments to prepare for large events that drive customer calls. Utilized this information and knowledge of Excel VBA to build an operational and automated playbook, dynamic enough to take multiple inputs and build a specific S.O.P for various TV events. This automated resource was used to optimize the preparation of key initiatives within the company's project management portfolio.

Ann Arbor, Mi

Performed comprehensive bookkeeping for the Financial Coordinator of the botanical gardens and arboretum. Organized and optimized transportation for university students and classes to and from the gardens.

Troy, Michigan

Assist in day to day business operations within the Americas.Liaison between legal, customer, sales, and finance teams to help execute reports and track opportunities.

336 S. State Street, Ann Arbor, Mi

Maintain a constant presence on the sales floor to address customer needs.Convey knowledge of outdoor gear and technical apparel to help outfit and meet customers' goals.

Collaborated with a small team of fellow research assistants to create, conduct and analyze a behavioral game theory experiment to test our hypotheses and predictions.