• Connects with student and staff patrons by remembering names and orders of regular customers, granting tailored experiences of customer satisfaction• Updates students when necessary on the status of their lunch account through clear and discrete communication to promote streamlined service as well as reducing unpaid student accounts• Manages inventory through systemizing clear and functional organization of supplies/equipment, streamlining the process of ordering and auditing of stock• Exhibits flexibility and agility by seamlessly transitioning to fill any position in the coffee bar or cafeteria as needed

• Accomplished staffing needs in a high-turnover situation by conducting 25-50 weekly student interviews, ensuring coverage during morning, mid, and closing shifts• Reconfigured past, current, and incoming student employee documentation by reorganizing staff database, including 200-300 employee files, to align with audit requirements• Established meaningful, professional relationships with student employees through one-on-one training, frequent performance feedback, and patience resulting in a cohesive staff with a supportive culture• Ensured customer service by overseeing store operations, making quick decisions, and communicating with guests to fulfill accurate and timely processing of orders• Conducted end of day operations, performed to standard, by managing closing shift and completing reports nightly, expediting the opening process for the following shift

• Troubleshot a variety of systems and equipment including projectors, ticket kiosks, and pos system through problem solving and deductive reasoning, gaining a more detailed understanding of predicting or fixing common tech failures• Provided strategic insights by monitoring guest attendance, sales data, labor percentage and schedules, producing comprehensive EOD reports nightly• Orchestrated a store-wide overhaul on workplace safety and cleanliness by forming competing teams of employees who earned points for their efforts in maintaining a safe work environment

• Exemplified time management and planning by learning the layout of the delivery zone and determining the best route for up to four orders per trip, ensured efficient and timely execution of deliveries

• Provided clientele with a pleasant experience by establishing rapport and maintaining a clean and well stocked dining/rest areas