Casey Anaya Email & Phone Number

Stamford, Connecticut

Greater New York City Area

Manage a housekeeping staff of 300+ employees and 20 managers.Oversee payroll, scheduling and productivity, the hiring process, Dry Cleaning & Valet, and the Housekeeping Safety Committee.Liaison with Human Resources.Promote our Guest Satisfaction and Cleanliness scores to reach our yearly target.Responsible for maintaining all aspects of Public Space which includes areas of 125,000 square feet of banquet space and a 1,600 seat Broadway theater.Completed a full Fitness Center renovation.

Greater New York City Area

Responsible for managing a union Housekeeping Department of 100+ employees including Housemen, Room Attendants, Laundry & Uniform staff.Organized Housekeeping Week 2017 that celebrates the department achievements and associates.Responsible for keeping PAR levels for linen, cleaning supplies, guest supplies and operating supplies as well as purchasing for the department. Re-organized the Inventory Spreadsheet to ensure proper purchasing and supply levels.Prepare weekly schedules to ensure proper staffing and meet productivity goals.

Greater New York City Area

Manager of a union housekeeping staff of 40 employees including Mini Bar staff.Initiated a re-organization of the employee wardrobe room to improve staff wardrobe and cleanliness.Responsible for purchasing for Housekeeping including guest supplies, cleaning supplies and operations supplies.Daily inspections of guest rooms and public space to ensure quality and brand standards are being met and complied with.Certified in Behavioral Interviews.

Greater New York City Area

Supervised the Welcome Office department of a 217 room property.Responsible for payroll for each area of the Welcome Office on a weekly basis.Ensured that quality assurance and W Hotel brand standards were followed during the welcome process, guest calls, guest rooms and public spaces.

Greater New York City Area

Responsible for managing a diverse team including Front Desk, Bell Staff, PBX operators and Concierge.Ensuring well organized guest service and operations throughout the department.Responsible for reconciling all daily revenues property wide.Train new talent to deliver and ensure great guest satisfaction.

W Hoboken

Responsible for handling all guest calls related to billing, including over charges, credit card switches and disputes.Billing for all banquet and catering groups.Ensure payment with all accounts including third parties such as Expedia, FTIs and direct bill accounts within 30 day period and stay current.

W Hoboken

Welcoming each guest, checking in or out and providing a wonderful experience.Extensive interactions between departments to ensure satisfaction of each guest.Completing daily cashier reports.

Sandering Resport & Spa, Duck, North Carolina

Selected for internship to develop skills to deliver superior guest service and creating unforgettable guest experiences.Weekly staff schedules, PBX, reservations, supporting daily operations.Responsible for balaning the cash drawer and nightly deposits.

Bachelor Of Science (Bs), Hospitality Management/Business

Activities and Societies: Alpha Phi Sorority- Director of Philanthropy, Hospitality Management Association

Education record