- Lead strategist of Agency “Enhanced Recruitment” initiative tasked with increasing civil hiring of underrepresented populations. Author of Selective Certification language for bilingual candidates implemented by the City of New York June 2018 and pivotal towards a 169% year-by-year increase. Created many process maps used by Administration, such as: 55a disability hiring, City Hall vetting, the internship/fellowship process, and Covid-19 workforce transitions. - Head editor/writer for Agency vetting, producing packages for more than 175 commissioner-level staff, including one DSS Administrator. Created business process for vetting currently in use by senior administration. Interfaced with City Hall/Mayor's Office and OMB during all stages of vetting. Implemented and announced changes, nuances, and approvals of high-level vacancies and actions as part of periodic reports for City Hall. Drafted new hire communications for official release. Chosen by Chief People Officer to draft mayoral proclamation in honor of 46-year DSS IT pioneer Sheldon Cantor on behalf of Bill De Blasio.- Director of DSS Internship/Fellowship Office, with over 1,600 placements and 20% year-by-year growth from 2017. Supervised average of four year-round staff. From funding to egress, restructured program from ground level, adding over 15 public and private providers and negotiating contracts totaling more than $1.35m. Co-coordinated City's first paid disability-focused internship program fully funded by NY State ACCES-VR. Worked closely with leaders at Public Service Corps, Department of Youth and Community Development (DYCD), CUNY and untold numbers of colleges nationwide to comprise outstanding numbers above. Secured placement of more than 45 VISTA members from Mayor’s NYC Service division.

- Oversaw fulfillment, collateral management, and distribution solutions for marketing, brand management, and visual merchandisers. Evaluated current methods and operations of inventory management and implemented enhanced tracking processes, realizing minimum two-fold increase in efficiency of storage and distribution.- Organized data management of thousands of high-value products, detailing, curating, and utilizing proprietary software to effectuate increased front-end web visibility.  - Coordinated fulfillment requests with values in the tens of thousands for worldwide clientele. Obtained proficiency in leading-edge fulfillment applications—UPS Quantum Logistics, ROYALE/3PL, PIMS IMS, MAC MOSS.

- Monitored patient progress and tracked compliance for Hepatitis C treatment trials for Merck & Co. and Gilead.- Interfaced with trial patients to gather critical data leading to successful outcomes.- Maintained Excel database of clinical trials data and edited and managed research documents

- Participated in the first post-Hurricane Sandy surveys of households in the Far Rockaways, NY, data of which assisted in the development of the area's first free clinic. Engaged in personnel relations with critical pharmaceutical dispensary (Rite Aid), leading to clinic sponsorship.- Performed fiscal research on pharmaceutical and private companies for potential philanthropy, brokering a funding partnership with Spanish retailer Tous.- Facilitated business partnerships with NY-area colonoscopy centers to provide free or low cost life-saving examinations for people in financial need. - Implemented wide-ranging improvements to brand website and social media platforms, increasing YouTube viewership more than 150%.

- Assisted in coordinating major diplomatic functions including U.S.-China Business Summit annual gathering of world leaders in Chinese and American policy and business.- Liaise in Mandarin Chinese with stakeholders including Cheung Kong Graduate School of Business (Hong Kong) to broaden benefactor network.- Led project management for benefactors’ dinners raising more than $500,000 for the Institute.

- Coordinated reconciliation and record-keeping of insurance claims utilizing MicroMerchant Prime Rx. - Analyzed data to increase prescription efficiency, reduce dispensing errors, identify medication synchronization candidates, and enhance Medicaid/Medicare insurance claims management.- Tracked patient medication adherence reports to improve CMS (Centers for Medicare and Medicaid Services) Five Star ratings.

• Supported marketing and sales department at Chinese software developer.• Researched advertising methods used by gaming software industries in China and the United States; prepared and delivered weekly presentations that contributed to marketing strategies for the company’s online software titles.• Coordinated events including the introduction of Korean and Japanese video software to the Chinese market. Developed localized launch events, providing theme ideas that helped attract more than 350 new registrants.

• Assisted international students and scholars with scholarship information, tax schedules, and visa and documentation matters. • Managed front desk/call center, serving as first source of information and as liaison for specialists.