Casey Diebold Email & Phone Number

Phoenix, Arizona, United States

Best in class golf car GPS systems for golfer experience and back end operations management. PACE delivers. - Responsible for educating distributors, factory direct representatives, and field service technicians on the TFM GPS product. - Execute in person training, configuration, and system testing during TFM delivery to customer. - Develop strategies with leadership team, regional directors, and sales reps to navigate competitive advantages and deal positioning. - Identify product and process improvements throughout sales cycle, delivery, training, and customer feedback. - Provide sales presentations to factory direct and distributors. - Travel throughout assigned territory to provide on-site issue testing and functionality resolution. - Maintain high levels of customer satisfaction...ALWAYS!

Phoenix, Arizona

The Antigua Group, Inc. is a leading designer and marketer of men's, women's and children's lifestyle apparel and sportswear under the distinctive Antigua label. Antigua is currently celebrating its 40th Anniversary serving the apparel needs of the Golf, Licensed Sports, Corporate and identity Specialty Retail markets.With its roots in the golf market, Antigua has built a solid reputation with numerous tournaments and tour professionals. The company's understanding of, and commitment to, the special needs of the golf market has helped it establish a strong foothold in the growing corporate market, Antigua now has over 5,000 corporate customers. As the "casual office" and "Fridaywear" concepts continue to permeate the American workplace, more and more major corporations are finding ways to make Antigua's comfortable and elegant fashions work for them.Antigua also currently holds licenses with major professional sports leagues; including the NFL, NBA, Arena Football, MLB, Minor League Baseball, NHL and hundreds of colleges and universities. The company's merchandise, attractive and upscale, can be found in team shops and at major sporting events such as the Major League Baseball All Star Game and The NBA All Star Game. Major retailers count on Antigua to provide national coverage while ensuring local markets are supplied with merchandise for the teams specific to each region.Nationally known for the finest knit shirts in the industry the company has continued to react to the changing marketplace by expanding its outerwear lines for men and women and by developing market specific seasonal apparel collections twice per year. But the crux of Antigua business still lies in the "in-stock" basics program…core pieces, beautifully crafted and available to embroider and ship year-round.

Phoenix, Arizona Area

Provide initial response to all service requests for new and existing Auto and Property policies including related billing questions and internet troubleshooting as appropriate. Update member/customer's policies, set expectations, summarize call, follows through and brands USAA, as appropriate. Listens to and converses with members/customers to understand needs. Establishes rapport, recognizes life events and identifies coverage exposures and gaps where additional USAA products may be needed. Educate members/customers on the benefits of USAA personal lines insurance products/pricing/services. Gain member/customer's agreement for referral to appropriate area for P&C and enterprise solutions. Perform underwriting analysis to evaluate risk acceptability and determine appropriate product pricing for adjustments to and renewals of existing Auto and Property policies. Handle complex rating, coverage, or complaints when appropriate. Also assists with selling and creation of banking products including checking, savings, and credit cards. • Personal Lines Insurance License (49 states)

Managed/maintained existing strategic accounts across all verticals with emphasis on customer satisfaction/retention and creating up-sell opportunities within each account. Worked closely with key contacts to identify needs and solve business issues. Examples include on-boarding of new accounts, professional services assistance, planning and facilitating Webinars or large online events, satisfying training needs, support escalation, product enhancement requests, project planning and coordination of upgrades and implementations, and licensing/purchase requests. Ensured customers were confident with iLinc and displayed continual commitment to helping customer achieve business objectives. Succeeded in selling cross-organizationally, creating and implementing strategic account plans, negotiating business terms and contracts and in delivering winning bids. Assisted direct sales teams by responding to RFPs and coordination of Proof-of-Concept trials for potential clients.

Developed and managed partner relationships to create a strategic alliance and generate sales of iLinc Communications Web Conferencing software. Established sales & marketing programs designed to leverage partner’s strengths and accomplish mutual goals. Duties also included collaboration with executives, key decision makers, and multiple sales resources (managers, regional sales reps, sales engineers, and telemarketing team) within each partner account, formulation of sales strategies and initiatives, development of sales incentives and rewards programs, and initiated/conducted training programs. Participated in tandem with partner contacts to conduct sales calls, demos, prepare proposals, win opportunities, close business, and implement/retain new customer accounts as this position also involved direct contact with the partner’s customer. Monitored and reviewed partner lead development, conversion, marketing and sales achievement against agreed business plans.

Systems Integration: Worked closely with customers establishing data exchange endpoint to endpoint connectivity. Specified how application functional objects integrate with existing application components; identified and defined application integration points with other internal and external systems. Identified and specified business/systems requirements and processes, frequently involving multiple business areas. Developed and analyzed technical specifications for application components. Collaborated with various resources when implementing, planning changes or debugging problems. Develop, test, debug, maintain, and document information systems applications. Identified functionality of planned, existing, or purchased systems. Performed maintenance and problem resolution on single or multiple applications or interfaces. Design, implementation, coordination, and maintenance of a test environment, including data customization.

Start-up company that was formed by two childhood friends. Was brought on board to be right hand man and oversee most day-to-day operations. Integral part of all marketing and sales strategies and implementations to grow and build the company. First year sales were in excess of $1.5 million dollars. Sales were already exceeding budget for 2005. Responsible for managing and coordinating the installation crews and installation projects. Worked closely with landscape contractors and builders on sales and deliveries of commercial projects. Maintained par levels and materials at the main distribution center to fulfill all needs for clients and crews. Worked closely with owners to establish all policies and procedures of company both internal and external. Built computer infrastructure and established electronic systems to facilitate all bookkeeping and records management.

Responsible for the network and operations infrastructure. Assisted in configuring and supported the LAN/WAN devices including redundant WAN connections with Cisco Routers, high-speed TCP/IP LAN connectivity using Layer 2 and Layer 3 network devices. Implemented network security devices including Cisco PIX firewall, Cisco VPN and enterprise anti-virus software. Implemented email infrastructure and provided routine maintenance on Microsoft Exchange server in a clustered front-end back-end configuration. Maintained and utilized internal helpdesk system that managed all internal trouble tickets. Established internal service level agreements for managing network availability for all company users. Monitored network performance to ensure compliance with service level agreements and provided reporting to company management. Worked with outside vendors to coordinate and provide new applications and upgrade existing LAN/WAN infrastructure and systems.

Bachelor Of Science, Technical Management - Summa Cum Laude

Education record