Casey Doane Email & Phone Number

Mishawaka, IN, US

South Bend, Indiana, United States

Goshen, Indiana, United States

• Managed established work procedures for the healthcare staff as well as implemented new policies and procedures in the front office department.
• Worked collaboratively with office management team to analyze administrative functions as well as develop and implement appropriate changes and system improvements.
• Maintained four separate physicians schedules within AthenaNet, and was responsible for making adjustments accordingly.
• Responsible for processing financial assistance applications/documentation and whether the patient qualified for discounted copays based on income.
• Aided in the hiring of new front office staff members, and was in charge of fully training them once hired.
• Helped plan and implement a new onboarding process for hiring and training new staff members alongside the Director of Operations.

Goshen, Indiana, United States

• Answer patient calls, emails, and questions, while checking patients in and out for their appointments.
• Work in AthenaNet EMR system to complete new patient registration, update patient demographics, schedule patients, collect copays, etc.
• Completed prep work for the next day’s schedule to verify insurance eligibility, copays/outstanding balances, and phone patients to remind them of any documentation they need to bring to appointment.
• Sustain a high level of administrative support for daily office functions while maintaining HIPAA compliance for all patients.

Goshen, Indiana, United States

• Reported directly to the Director of Operations and the Practice Manager.
• Assisted and observed the practice in credentialing a newly hired practitioner with various insurance companies.
• Aided in hiring a new Front Desk Coordinator and was trained to professionally interview a candidate.
• Developed policies for accepting and scheduling new patients and current patients.
• Collaborated with the Administrative team to develop new policies and procedures as COVID guidelines were changing.

Cincinnati, Ohio, United States

• Handled patient phone calls and other duties including registering new patients, retrieving customer information and cancelling clinic appointments within Centricity Practice Solutions EMR.
• Collected data from patients in order to get them registered in the system and scheduled an appointment with an Orthopedic physician in our office.
• Helped with clerical duties around the office including Workers Compensation paperwork, scanning documents into the computer system and making sure all mail was stamped and sent out.
• Followed each physicians specific scheduling protocols.

Bowling Green, OH

• Maintained and filtered oil vats and unloaded the delivery trucks.
• Trained other employees in customer service, food safety and performance requirements.
• Set an example for team members by providing quality service in an efficient manner.
• Taught new team members correct procedures for all areas of operations.

Bowling Green, OH

• Established open and professional relationships with team members.
• Networked and built strong presence with peers to facilitate Awareness trust.
• Helped at events and planned activities through communication and organization.
• Supported departmental staff by answering phone calls and responding to emails.
• Conducted daily activities on social media sites to boost company's online presence.

Master Of Business Administration - Mba, Healthcare Management

Master'S Degree, Health/Health Care Administration/Management

Bachelor'S Of Applied Health Science, Health/Health Care Administration/Management

Activities and Societies: Undergraduate Psychology Association at Bowling Green State University, Student Neuroscience Association