• Manage and optimize third-party and marketplace digital sales channels• Focus on managing product positioning, sales, and brand presence.• Manage product listings including all content (descriptions, images, product categorization and enhanced brand content).• Product specific keyword research detail for creating successful optimized ecommerce product listings.• Utilize Amazon reporting entailing logistics of sales trends to determine what FBA inventory needs replenished.• Handling of various issues with listings through Amazon.com seller and brand registry support• Ongoing PPC management for Amazon sponsored ads to increased listing visibility, sales, and review ratings

• Lead a team of developers who are continually running high-level projects across the State of Oklahoma, with a focus on documentation and customer satisfaction.• Orchestrate, migrate and develop new SharePoint environments for Oklahoma Agencies including DPS, DRS, DEQ, OMMA, and many more.• Migrate and reconfigure legacy sites from Drupal, SharePoint 2010, 2013, 2016, and 2019 to SharePoint 365 using ShareGate when applicable.• Consult with agencies to define the best way for them to migrate / create their new environment.• Plan, lead, and document major development projects.• Develop complex custom SharePoint workflows using Power Automate.• Assist SharePoint project efforts as an SME in multiple capacities including design, development, integration and issue resolution.• Experience upgrading online forms from InfoPath to Power Automate.• Experience in writing and defining technology standards and governance processes for SharePoint.• Experience defining logical, technical, and physical architecture for SharePoint as an application platform that is consistent with architecture principles, standards, methodologies and best practices.• Participate in key process improvements as they relate to the SharePoint environment.

● Projects• IETV Structure Change: Designed room layouts for committee to choose from, evaluated different products and bridging solutions (Polycom, Lifesize, Blue Jeans, Zoom, etc.) collected accurate budgetary documentation.• Awarded over $400,000.00 in funding from the USDA via Rural Utility Services (RUS) grant. Grant funding was used to purchase a new bridging system and provide new telecommunication equipment to high schools serviced by RCC. • Designed a HTML5/CSS3 website to persuade upper management to invest in a new a website by hiring more employees. (This promoted the need for a full time web developer and graphical designer.)• Digital Signage: The IETV project will leave 14 TV’s unused throughout campus, digital signage is the best use of those TV’s. Requested quotes from BrightSign, gathered numbers for mounts, familiarized myself with ADA regulations pertaining to hanging items.• Project Sponsor for the implementation of SiteImprove • Moved all IETV courses from instructors manually dialing classes to a bridging solution that auto calls each class. (Telepresence Management Suite)• Upgraded survey solution from Blackboard Enterprise Survey to EvaluationKit increasing survey responses from 22% to 87.02%.• Upgraded inventory software from POISE to AssetPanda, gaining the campus the ability to do inventory documentation on their mobile devices.• Upgraded originality software from SafeAssign to Turnitin saving the instructor’s man hours.• Upgraded survey software from Blackboard enterprise survey to EvaluationKit saving the campus man hours.• Proposed new workplace policies. (Gained the ability to charge students and staff for personal computer work accruing funds for the department.)

• Built and manage McAfee Application Control.• Built and manage McAfee Web Gateway.• Built and manage McAfee Email Gateway.• Upgraded remote connection software from SimpleHelp to Screen Connect.• Designed and manage Information Technology Sharepoint site. • Manage Isupport Server. (Support desk ticketing and reporting software).• Designed and implemented the use of a support desk survey to better improve customer service.• Implemented the use of phone reporting software and changed the number of people answering phones from 1 person to 6 people, which decreased call pickup times from .53 seconds to .04 seconds.• Manage and approve employee time.• Run monthly status reports on the support desk as a whole and each individual technician.

• Built and manage McAfee Host Intrusion Prevention. • Built and manage McAfee Host Data Loss Prevention.• Built and manage McAfee Network Data Loss Prevention.• Built and manage McAfee Vulnerability Manager (server and database).• Develop Information Technology training that is accessible to people with disabilities.• Team lead for help desk staff and all projects.

• Built and Manage System Center Configuration Manager 2012 (SCCM).• Build a secure image for all OKDRS computers.• Test updates, patches, and hot fixes for all systems.• Build Operating System, update, and software packages and deploy them via System Center Configuration Manager. (SCCM 2007 or SMS)• Built and Manage System Center Configuration Manager Server; Windows Server 2008 R2.• Investigate and solve T3 troubleshooting issues.• Project lead for all projects at the T1 – T2 level. • Manage all information technology inventory including laptops, monitors, printers, servers, etc.

•Built and Manages Network, Email, Firewall, and Web Server. (Windows Server 2008)•Built and Manages Website (www.triadtransport.com)•Implemented hardware and maintenance of workstations, servers, and networking equipment.•Preformed user account creation, deletion, and configuration•Upgraded operations from Windows 2000 to Windows 7•Preformed remote support to out of state offices•Maintain printers, fax machines, and scanners•Serviced and maintain mobile devices phones iphone’s etc.•Set up all server’s with UPS (battery backup)

•Troubleshoots and installs Common Access Card (CAC) readers•Assist customers register their Army Knowledge Online (AKO) account and CAC with their account•Assist customers with resetting their AKO password; and helping with any questions concerning AKO•Secret Security Clearance