• Actively establishing AI framework within RingEX, running workshops, conducting user research, and partnering with the innovation product team to build out conceptual smart feature designs. • Conducted interviews and collaborated with hiring committee in assessing and recruiting Senior Designers.🏆 Mentored 7 RingCentral interns in researching, building, and presenting an innovative feature idea that won first place in a company competition.

• Use product design tools such as Figma, Framer, Adobe XD and Sketch for end-to-end design work wireframing, iterating, prototyping, user testing, speccing out and verifying Unified App features on desktop and mobile.• Work closely alongside software engineers, stakeholders and Product Management to build features for consumer base of 5 million users which address complex needs like: management of tiered user accounts, legal requirements, software FE & BE limitations and UX/UI patterns across product.• Manage projects using Jira, Abstract and Invision.• Active member of UX Research Ambassador initiative where 10 designers across teams work closely with Research in test facilitation, moderating customer feature testing, and participating in methodology-learning sessions from guest lecturers.• Participated in manager-nominated 7-month stretch assignment, facilitating bi- weekly onboarding classes for incoming classes of 30-50 RingCentral new hires and interns.🏆 Received Partnership Award as voted on by UX team for "collaborating both internally and externally to harness the power of creation and affect positive change for our users.”

• Migrated DSM component guidelines from Sketch to Google while working with Senior Designers to further define component usage.• Devised testing strategies and built research kits based off of the hypothesized mental models of users.• Explored conceptual new messaging and video ideas for how users can use Unified Apps to meet goals.🏆 Presented with Bucket Filler Award superlative as voted on by group of 62 peers for being "most likely to make everyone's day by saying something nice."

🖥️ IT CORE INFRASTRUCTURE• 24/7 hardware & software support as administrator for SBCV servers, two unique Office 365 domains, and supporting software.• Managed product research & implementation: to include purchase negotiation, vendor support and IT liaison for the organization.• Provided regular employee staff trainings through presentations, policies and instructions to 50 in-house and remote employees.ℹ️ IS DATA SUPERVISOR• Coordinated contract, remote, and in-house staff in maintaining 20k individual staff records and 800 organizations using the SBCV Website, Lifeway Workspace, ACS People, ACSFinancial, and Access app.📢 PUBLIC RELATIONS & SOCIAL MEDIA• Collaborated with the media department in maintaining SBCV online presence.

• Educated and inspired customers by presenting comprehensive solutions to meet one or multiple technological needs.🏆 SALES ACHIEVEMENTS• Recipient of Expert Service Award• 1 million dollar benchmark achieved in individual sales revenue• Recipient of Best Buy's Top Gun all-expense paid Universal vacation for achieving a spot in the top 10 highest-earning salesmen/women on the East Coast• Invited to Best Buy’s 'Women in Technology Summit'• Guest lecturer for Best Buy's leadership development seminar• Recognized by President of Retail Sales, Ray Silva, for exemplary salesmanship.

• Assisted anti-trafficking organization, Freedom 4/24, in advertising & fundraising strategies: to include blog postings, advertising copy, infographics, and Mail Chimp email campaigns.• Designed printed advertisements and graphics.

• Wrote press releases for distribution to news outlets and tracked media pickups and audience interaction.• Created, curated, and managed published content using Hootsuite on social media handles.• Used Google+ for spreadsheet, word processing and file management for clientele.

• Designed and formatted 7-day conference's promotional media including video clips, conference brochure, daily PowerPoint presentations, daily newsletters.• Launched a social media engagement platform for attendees with in-conference interactions.• Interacted with 800+ diverse attendees from 30 states and 20 countries using conference social platforms.