We're building an all-in-one recruiting product that consolidates your ATS, Sourcing & CRM, Scheduling, and Analytics into a single solution – all with best-in-breed functionality and seamless UX.Ashby is a Series B, W19 YC startup – we came out of stealth in Sept 22' and have a growing base of +700 incredible customers such as Deel, Notion, Ramp, Quora, and Duolingo. Join the team ;) https://www.ashbyhq.com/careers

Oversee Coda's Scaled Enterprise segment, including Account Management, Customer Success Management and Digital Success. Our team is responsible for all retention and expansion post-sale. We partner strategically with Product & Marketing to create an exceptional customer experiences at scale.

The Digital Success team is responsible for the digital aspects of the Customer Success org including digital experiences (email, in app, online content), operationalizing processes and maintaining the tech stack.

Started the scaled Customer Success program for Coda. This included Customer Success Managers who individually managed larger books of business, and Associate Customer Success Managers who, as a team, managed thousands of accounts.

Solved for a variety of customer pain points by collaborating cross-functionally with Sales, Product, Contract Management, Legal, Quote-to-Cash, and the Executive team. Presented to Executive Leadership on segment-wide friction on a quarterly basis. Launched the Executive Sponsor Program for both CS and Sales, the Account Planning framework, and the Engineering Escalation process. Acted as the Strategic Accounts Lead for Partner Alignment and Customer Experience and represented the Strategic Accounts segment as Roadblocks DRI.Mentored new teammates and successfully coached them on book-of-business management, resource coordination, stakeholder communication, and risk mitigation through SWOT analyses. Played a key role in proposing, creating, and hiring for a new Quote-to-Cash White Glove Specialist position. Planned and optimized interview kits and participated in interviewing for the Strategic Accounts team and Quote-to-Cash team.Recognized as 1H 2019 Top Customer Success Performer for highest Customer Dollar Retention (C$R) among all Customer Success Managers. Participated in the HubSpot Fellows Program in Spring of 2019. Awarded a HubSpot Champagner Award at Q2 2019 Company Meeting.

Piloted what is now known as the Strategic Accounts Program. Responsible for the retention and growth of 30 of HubSpot’s highest paying customers. Set the framework for how to best work with this segment of customers, including creating and executing on HubSpot’s first custom contract.

Consulted with 170+ SMB clients on how to use the HubSpot platform in conjunction with inbound marketing & sales strategy to reach their respective business goals and drive product valueResponsible for revenue retention, renewals, and exploring product and service upgrades. Ended 2016 with the top revenue retention among Mid-Market CSMs (109% on a goal of 100%).Promoted in January 2017 to work solely with 130+ of HubSpot’s Enterprise Customers. Currently manage a book of ~$3 million ARR

Responsible for assisting a small group of Support Engineers with difficult casework and facilitating effective one-on-ones to empower New Hires to reach their goals and provide the best customer experience possible. Awarded Team Lead MVP for Q2 2015.Took ownership of both internal and customer escalations to ensure customer satisfaction.Continued being a contributing member of the frontline team. Have exceeded productivity and contribution targets for the Support Engineer role every month since joining HubSpot (July 2014-October 2015).

Helped customers of varied skill levels navigate and troubleshoot the HubSpot software and implement inbound marketing initiatives into their marketing strategy.Communicated customer frustrations to the development team in order to improve the product.Selected Support Q4 MVP as top contributor for consistently exceeding monthly targets.

Selected as one of two Psychology majors to represent the student body in the case of new faculty hires, external reviews and curriculum changes Interviewed prospective faculty members and presented them with information and perspective regarding the Middlebury student body

Developed client content for campaigns, blogs and social media platforms: Facebook, Twitter, Instagram, Pinterest and Google+Analyzed client blog using Google AnalyticsResearched and presented information on how B2B and B2C companies can use Instagram to better promote their products

Developed real-time problem solving skills and the ability to successfully interact with fellow staff, management and club members of all agesAsked back each summer with increasing responsibilities

Played a critical role in developing a strong relationship between the youth and high school lacrosse programsOrganized clinics, gave individual lessons, and motivated a group of girls from different towns into a cohesive teamAwarded the inaugural Dover-Sherborn Lacrosse Mentoring Award and Scholarship in 2010