Casey F. Email & Phone Number

Palo Alto, Ca, Us

Identification of creative marketing opportunities and growth of new customer basePlanning, design, and execution of weekly and monthly email and promotional campaigns via SendGridEnhanced HTML to resolve performance concerns and ensure consistent rendering across browsers and devicesTracking campaign performance with detailed metrics via Periscope and Microsoft ExcelA/B testing on email campaigns and achievement of 8.5% increased open rates

Palo Alto, Ca, Us

Handled an average of 100 daily customer inquiries via Drift chat, Zendesk, phone, and email channelsMaintained a customer satisfaction rate of 99% and an 82% first-time resolution rateProblem-solving to resolve customer issues, resulting in a reduction in overall resolution timeMaintained customer and client-facing knowledge basesAccurate logging of calls, resolutions, and updated client information in Salesforce and Hubspot

Used HTML and WYSIWYG platforms to produce over 50 high-converting client websitesCollaborated with business owners to design websites to increase conversionsDid industry research to create a 4-template library of web designs for providers of children's activitiesCreated documentation and training resources for clients to learn quick and easy site maintenance

Organized and maintained daily personal and professional schedules for 20+ clientsMaintained all client inboxes; Wrote and reviewed 90% of client email & personal correspondenceDesigned and updated client presentations and meeting slides in order to save 10+ billable hours per weekOrganized and managed domestic and international corporate travel, including last-minuteData entry input for 10+ real estate clients to maximize networking opportunities