🌐 Beyond the Inbox:I bring a holistic marketing perspective, having dabbled in virtual executive assistance and e-commerce web design. These roles allowed me to master the art of organization, efficient communication, and web design that converts.📈 Ready for New Challenges:Eager to broaden my horizons and take on new challenges, I'm excited to expand my expertise within the realm of Salesforce Marketing Cloud. My appetite for learning, combined with my proficiency in various marketing platforms, makes me a versatile asset for any team.🌟 Let's Connect: Whether it's sharing insights on email marketing strategies, discussing the latest industry trends, or exploring collaboration opportunities, I'm always open to connecting with fellow marketing enthusiasts, professionals, and potential mentors. Let's connect and embark on a journey of growth together!
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Email Marketing SpecialistActivityhero May 2022 - PresentPalo Alto, Ca, UsIdentification of creative marketing opportunities and growth of new customer basePlanning, design, and execution of weekly and monthly email and promotional campaigns via SendGridEnhanced HTML to resolve performance concerns and ensure consistent rendering across browsers and devicesTracking campaign performance with detailed metrics via Periscope and Microsoft ExcelA/B testing on email campaigns and achievement of 8.5% increased open rates -
Customer Service RepresentativeActivityhero Apr 2018 - May 2022Palo Alto, Ca, UsHandled an average of 100 daily customer inquiries via Drift chat, Zendesk, phone, and email channelsMaintained a customer satisfaction rate of 99% and an 82% first-time resolution rateProblem-solving to resolve customer issues, resulting in a reduction in overall resolution timeMaintained customer and client-facing knowledge basesAccurate logging of calls, resolutions, and updated client information in Salesforce and Hubspot
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Freelance Web DesignerSelf-Employed Jan 2012 - Jun 2020Used HTML and WYSIWYG platforms to produce over 50 high-converting client websitesCollaborated with business owners to design websites to increase conversionsDid industry research to create a 4-template library of web designs for providers of children's activitiesCreated documentation and training resources for clients to learn quick and easy site maintenance
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Virtual Executive AssistantLess Doing May 2016 - Dec 2017Organized and maintained daily personal and professional schedules for 20+ clientsMaintained all client inboxes; Wrote and reviewed 90% of client email & personal correspondenceDesigned and updated client presentations and meeting slides in order to save 10+ billable hours per weekOrganized and managed domestic and international corporate travel, including last-minuteData entry input for 10+ real estate clients to maximize networking opportunities
Casey F. Education Details
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Western Governors UniversityAnd Related Support Services
Frequently Asked Questions about Casey F.
What company does Casey F. work for?
Casey F. works for Activityhero
What is Casey F.'s role at the current company?
Casey F.'s current role is Passionate Email Marketing Specialist 💌.
What schools did Casey F. attend?
Casey F. attended Western Governors University.
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