Casey Grisolono Email & Phone Number

Kalamazoo, Michigan

Promoted to oversee 6 food service programs and continue to expand organization’s business opportunities and residential programming. Redesigned food service operations in 4 correctional facilities to deliver improvements across personnel management, finances, regulatory compliance, and nutrition. Coordinate hospitality vocational programming, implementing innovative strategies to enhance program effectiveness that improve participant outcomes. CONTRIBUTIONS SNAPSHOT: Scaled operations by spearheading opening of 2 additional restaurants within a single calendar year, driving rapid growth and operational expansion. ▪ Effected and maintained significant cost savings by eliminating third-party food service vendor and managing budgets amid soaring food costs. ▪ Optimized operational procedures and improved regulatory compliance by establishing comprehensive SOPs for managers, integrating American Hotel & Lodging Educational Institute (AHLEI), ServSafe, and OSHA-10 standards.▪ Eliminated food service grievances in correctional facilities and captured significant increase in overall satisfaction scores by improving menu options, quality, service, and nutritional values.

Identified as high performer and approached to design hospitality and custodial vocational programming by leading startup of organization’s first revenue-generating business. Leveraged strategic planning and project management skills to open cafe from initial concept development to menu design, aesthetics to marketing, in 9 months. CONTRIBUTIONS SNAPSHOT: Surpassed revenue targets and maintained a positive cash flow, achieving profitability within café’s first year of operation by implementing strategic financial planning and efficient operational processes. ▪ Improved resident performance and satisfaction by developing a highly-adaptable 2-week training program that accounted for diverse backgrounds and skill levels of employees, fostering an inclusive learning environment and equipping individuals with necessary knowledge to excel in their respective roles. ▪ Demonstrated exceptional talent for recruiting, hiring, and developing key full-time staff. ▪ Improved resident performance outcomes, buy-in, and accountability, identifying opportunities to modify vocational programming to better develop hospitality, food safety, customer service, and custodial skills.

Specialty coffee roaster with 6 locations, distributing to retail and wholesale customers.Promoted to leadership role in a period of significant growth and business expansion, after taking initiative to strategize supply chain functions, such as shipping/receiving, distribution/transportation, raw material management, and logistics to wholesale and retail markets. Ensured high-quality and efficient production operations, monitoring roasting, packaging, and order fulfillment. Led and coached 3 direct reports. Focused on exceptional customer service, developing and maintaining key business partnerships. CONTRIBUTIONS SNAPSHOT: Delivered strategies to expand footprint, doubling both wholesale customers and brick-and-mortar retail locations. ▪ Facilitated product launch into major Midwest grocery retailer, developing SOPs and warehousing strategies to ensure regulatory compliance and structured logistics. ▪ Collaborated with sales manager to create sales and marketing strategies that drove brand growth while fostering key customer relationships.