Casey Grisolono Email & Phone Number

Kalamazoo, Michigan

• Promoted to oversee 6 food service programs and continue to expand organization’s business opportunities and residential programming. Redesigned food service operations in 4 correctional facilities to deliver.
• Effected and maintained significant cost savings by eliminating third-party food service vendor and managing budgets amid soaring food costs.
• Optimized operational procedures and improved regulatory compliance by establishing comprehensive SOPs for managers, integrating American Hotel & Lodging Educational Institute (AHLEI), ServSafe, and OSHA-10 standards.
• Eliminated food service grievances in correctional facilities and captured significant increase in overall satisfaction scores by improving menu options, quality, service, and nutritional values.

• Identified as high performer and approached to design hospitality and custodial vocational programming by leading startup of organization’s first revenue-generating business. Leveraged strategic planning and project.
• Improved resident performance and satisfaction by developing a highly-adaptable 2-week training program that accounted for diverse backgrounds and skill levels of employees, fostering an inclusive learning environment.
• Demonstrated exceptional talent for recruiting, hiring, and developing key full-time staff.
• Improved resident performance outcomes, buy-in, and accountability, identifying opportunities to modify vocational programming to better develop hospitality, food safety, customer service, and custodial skills.

• Specialty coffee roaster with 6 locations, distributing to retail and wholesale customers.Promoted to leadership role in a period of significant growth and business expansion, after taking initiative to strategize.
• Facilitated product launch into major Midwest grocery retailer, developing SOPs and warehousing strategies to ensure regulatory compliance and structured logistics.
• Collaborated with sales manager to create sales and marketing strategies that drove brand growth while fostering key customer relationships.