Casey Harward Email & Phone Number

Washington, UT, US

United States

Project leader for the New Workfront Experience initiative at Logitech and Workfront System Admin.

Utah

Officiate for US Soccer at various sanctioned levels including youth, amateur adult, USL, PDL, and NWSL leagues. Properly train and mentor grass-root officials certified in the U.S. Soccer Federation Referee Program.

Lehi, Utah

• Provided extensive preparation for EBRs/QBRs by collecting specific, meaningful, outcome-based metrics in order to provethe value of the client’s investment in renewing
• Composed data in a strong story format as indicated by data and customer journey points to be presented to the client andexecutives for easy and effective analysis
• Communicated with clients to understand value propositions of platform and services and align strategic goals to the proposition
• Collaborated with multiple departments, including Product, Marketing, Sales, Support, to resolve tactical requests andreduce timeframe for responses by an average of 46%
• Developed GTM tools specifically designed for CSMs to utilize when dealing with varying industries, allowing for 20% higheradoption and objective changes
• Compiled industry and client research to provide insights into trending needs and focuses of clients

Lehi, Utah

• Certified in all products and Subject Matter Expert with Core, Reporting and Document Skill Areas
• Provided Tier 3 support and expertise, assisted clients with troubleshooting and defects, and managed partner support tickets
• Provided product training and mentoring to Tier 1 support teams on ticket management, client soft skills, scrums/standups, incident management, and service outages
• Maintained high level CES scores (5.95 avg) and resolution times (10.3 days) while increasing average ticket age to 12 days(non-defects) and 21 days (defects)
• Promoted and enabled strong client relationships with valuable response times (30-minute avg first time response, 8-hournormal response)
• Provided white glove treatment for At-Risk clients and coordinated with CSMs, Product, Support Management andExecutive Leadership to promptly meet their support needs

Lehi, Utah, United States

Product Certified in Workfront, Proofing, SSO, and DAM tools.Assisted team in closing 11.3k tickets during Feb 2017 – Dec 2017,accounting for 1.4k tickets personally.Maintained a 97% Customer Satisfaction Score.Managed multiple product releases and outages.Assisted in Training and mentoring Technical Support RepresentativesMember of the Skills-based Focus.

Pleasant Grove, Utah, United States

Find and hire most competitive carriers to haul Customer's product fromfacilities to their customers in a timely and professional manner.Qualify drivers and their trailers to ensure no to minimal issues withshipment.Manage tracking and tracing and providing accurate updates tocustomers.Acquire and develop carriers to become dedicated to certain lanes.

Lehi, UT

Cold calling and developing leads (Medical and Dental offices) to procure and set appointments for the sales team. Manage and update CRM with accurate information about leads and prospects.

Orem, UT

Develop/create/run ADR program for sales team. Create tracking documents and content of procured leads. Develop opportunities for sales team. Set appointments and manage schedule for meetings.

American Fork, UT

Sale all mobility and specialized (digital life, B2B accounts etc...) and manage accounts including service, adding additional lines, billing and updates. Up-selling products and services while maintaining professional demeanor while reaching goals set by store.

Birmingham, AL

Sales- Inspect home to qualify for smart security and determine most effective equipment. Start application including credit verification and payment methods for activation and oversee installation process. Answer and resolve questions involved during purchasing process. Customer Care- Assist customers with any issues involving billing, know-how.

Salt Lake City, Utah

Perform in various shows presented during season. Learn and adapt quickly to new choreography. Perform various stunts and tricks while continuing to provide high-quality performance with minimal breaks. Daily training is all forms of styles of dance. Accepting and applying criticism after each show. Working with team with difficult movements and lifts and.

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Web Development

HTML, CSS, JAVASCRIPT, ANGULAR JS, NODE, SQL

High School/Secondary Diplomas And Certificates, 3.5

Activities and Societies: Jr Varsity and Varsity Swim Team