Casey Hawa Email & Phone Number

Austin, Texas, United States

Austin, Texas Metropolitan Area

Led program initiatives• Influenced the development of a cohesive hybrid program management framework, driving increased productivity within the multidisciplinary team through the endorsement of standardized tools: comprehensive high-level planning, streamlined Jira workflow, and efficient briefing templates.• Drive and diligently monitored the progress of projects, adeptly identifying and proactively resolving issues, and steadfastly ensuring that all deliverables undergo comprehensive testing.Fostered robust client relationships by: 1) Active Communication: Attentively understanding their needs, promptly responding, and transparently updating project progress while diligently mitigating challenges.2) Close Attention to Details: By meticulously attending to the finer points and intricacies, a solid foundation of trust and reliability is established, affirming the commitment to delivering exceptional outcomes. 3) Exceeding expectations: Prioritizing innovative .com enhancements that elevate the brand's overarching vision and deliver an unparalleled consumer experience. 4) Personalization and understanding: Crafted a tailored approach, demonstrating reverence for client needs, leveraging market insights, and providing value-enhancing recommendations for projects.

Miami, Florida, United States

Clients: GREY GOOSE® Vodka, Patrón Tequila, OrangeTheory Fitness, iTero, Invisalign

Miami, Florida, United States

• Captured and deciphered Salesforce Marketing Cloud integration requirements, facilitating effective implementation and maximizing efficiency.• Created Salesforce automated workflow visual, enhancing team productivity, client comprehension, collaboration, and decision-making.• Implemented project management best practices, optimized workflows, and leveraging project management tools to streamline processes and enhanced ways of working for strategy, design and copywriting in relation to paid social media campaigns.Clients: Entergy, Ideal Image, Regions Bank

• Developed and executed a brand vision identity book that served as the foundation for pitches, social media ads, website, and email communications; ensuring cohesive and impactful brand messaging across all touchpoints.• Created email marketing strategy by: developing a communications plan, revising email templates designing visuals, copywriting, and executing delivery to the subscriber base. Achieved a 47% increase in marketing email clickthrough rates.

Rochester, New York

• Instrumental in fostering a dynamic and exhilarating atmosphere surrounding Apple products, where I am dedicated to delivering tailored solutions and ensuring customers receive the products best suited to their needs. At the Apple Store, our commitment lies in crafting an unparalleled customer experience, which begins with a deep understanding of our customers. Supported by my esteemed store team, I skillfully align customer needs with the perfect products. Each day presents an opportunity to transform Apple Store visitors into devoted and loyal Apple customers.• I excel in discerning customers' needs and following through with enlightening solutions. My multifaceted role encompasses advising, selling, and guiding customers through the process of setting up their new products. Additionally, I actively contribute to various other aspects within the store: maintaining captivating visual merchandising or providing valuable assistance to fellow team members. Fueling my relentless curiosity, I consistently stay abreast of the latest product news and initiatives, readily applying my knowledge during customer interactions. Representing Apple fills me with immense pride, and I find tremendous satisfaction in fostering enduring relationships between customers and the Apple brand, thus facilitating lifelong connections.

Rochester, New York Area

Investigate and repair the security configuration of workstations that are not properly reporting encryption status, compromised, vulnerable or are experiencing problems. Worked with Sophos anti-virus software for both Macintosh and Windows workstations. Technical Responsibilities • Verify SCCM enrollment and health by following established procedures to install or repair SCCM clients. • Following established procedure to assist with various workstation compliance initiatives, such as service packs, software versions and security configuration. • Following established procedures to repair/install encryption or antivirus software on Windows computers. • Verify Sophos enrollment and health, clean malware and install security patches according to established procedures. Focus on Customer Service • Advising workstation owners on their obligations and procedural options for maintaining workstation security. • Advising workstation system administrators on their technical options for maintaining workstation security. • Advising workstation users on avoiding behaviors that degrade workstation security. • Documentation tasks include creation and maintenance of accurate detailed records describing the target workstations, the remedial actions taken on them, and the follow up needed by other ISD groups.

Rochester, New York Area

• Work with faculty and staff to troubleshoot and repair hardware and software• Install, upgrade, and deploy software using SCCM and Munki• Research and provide recommendations for hardware/software purchases, and upgrades• Assist with the configuration and maintenance of Windows servers• Assist with the configuration and maintenance of printers and print servers• Assist with the configuration and maintenance of GPs as well as accounts in Active Directory• Special projects as assigned

Rochester, New York Area

Provide outstanding customer service, offer housing tours to prospective students, and assist students with questions or concerns in order to create a welcoming environment.

Rochester, New York Area

Provide data entry support by performing updates to entity records utilizing Internet research; identify parent companies, subsidiaries and alumni contact information.

Rochester, New York Area

Developed, fostered, and maintained a positive living and academic environment for students. Provided support, encouragement, and leadership to the community while empowering growth and development as a student on campus. • Build relationships with residents in the community & organize programs for residents to develop relationships with each other• Promoting student involvement in University, Residential Life committees, activities, and events• Facilitate an environment that allows students to meet their academic goals• Serve as a resource for students adjusting to campus life. • Supporting the academic and personal missions of the affinity housing in which they live