Casey H. Email & Phone Number

Centennial, Colorado, Us

• Decreased annual IT operating expenses by 10% by optimizing IT operations, leading to improved operational efficiency and increased funds for strategic initiatives.• Enhanced operational efficiency by migrating 370 user accounts and 14 TB of shared folders to SharePoint and OneDrive, resulting in cost savings for the business.• Consolidated IT functions, resulting in a 20% reduction in operational costs and an increase in overall IT service quality, enhancing business performance and competitiveness.• Implemented cloud-based backup for critical systems, achieving 2-hour data recovery, boosting productivity, and minimizing data loss.• Established a robust IT Help Desk, resolving over 4000 tickets in the first year, leading to superior IT support services and streamlined operations.

Aurora, Colorado, Us

Key Qualifications & Responsibilities• Established all IT planning, infrastructure, support, and operations for fast-growing and innovative startup, growing with company from 50 to 100 employees• Managed an IT Budget of over $500,000/year• Directed a variety of vendors and other service providers, including Salesforce and ERP consultants, security monitoring and response, hardware support, and other special projects• Designed, sourced, and implemented all IT infrastructure for the company from Fall of 2018 until present. This included setting up numerous services, systems, networks, servers, telephony, security, and various other technologyKey Achievements• Designed a robust, cloud-based infrastructure with minimal on-premise equipment which, when the global pandemic caused widespread lockdowns in 2020, enabled most of our employees to work remotely without added equipment, software or services needed• Owned significant input on planning physical network topology for new, 100,000 sq. ft. headquarters facility, as well supervising installation of local area network, security network, and cellular repeater network• Managed all major IT projects including ERP system implementation, two phone system deployments, overhaul of data access infrastructure, implementation of document approval process, Salesforce overhaul project, Microsoft Teams and Zoom deployments, IT part of company rebranding campaign, and redesign of company intranet landing page• Authored company IT policies governing acceptable use, cybersecurity, equipment and software, communications and networking, and data storage

New York, Ny, Us

Key Qualifications & Responsibilities• Administered Microsoft Active Directory, Office 365 licensing and user management, SharePoint Intranet, IT issue tracking system, MediaOcean SpectraAV and DelTek Maconomy financial systems, endpoint deployment, security, and backup systems, Zoom, Slack and Adobe Creative Cloud• Conducted monthly, quarterly and yearly IT audits of financial systems.• Originated roadmap and standards for end user support systems including systems management, patch management, data backup, security, and hardwareKey Achievements• Improved efficiency of quarterly IT audits by replacing ad hoc audit of individual permissions with easy-to-read pivot table, resulting in drastic reduction in time spent on task• Redesigned category structure of IT tickets and implemented process automation to improve efficiency and effectiveness of reporting• Created new issue tracking infrastructure for Finance, Business Support, Client Accounting and Expense Reporting teams• Designed materials and conducted multiple training sessions on various systems, such as issue tracking, video conferencing and employee orientation• Redesigned SharePoint intranet site, making it easier to navigate and matching company branding• Created IT Knowledge Base and maintained a library of Standard Operating Procedure documents

Thornton, Colorado, Us

Key Qualifications & Responsibilities• Led a team of four system administrators and endpoint support technicians• Guided support for 4600+ employees located across the United States and Canada• Developed and maintained endpoint deployment system• Managed IT hardware purchases and deployments for all employeesKey Achievements• Consolidated operating system deployment process and developed universal images for all workstations• Spearheaded design of Microsoft SharePoint site to replace existing intranet website

Administered all Information Technology owned by the college and liaised with Delta County Joint School District 50J information technology staff when using shared resources, such as network hardware and internet service. Governed all servers, workstations, desk phones, network infrastructure, and software owned or licensed by the college as well as supporting all faculty, staff and student’s technology needs. • Controlled technology infrastructure, cutting IT expenses by 40% through strategic vendor negotiations and system upgrades.• Initiated and implemented a new SaaS student management system, boosting operational efficiency and reducing costs.• Pioneered the transition to a private cloud environment, increasing system reliability and performance.• Pioneered project to modernize IT infrastructure by replacing obsolete non-redundant servers with a robust, redundant, and efficient virtual environment. • Leveraged vendors and educational purchasing programs to find the best pricing on support for software, hardware and services, saving tens of thousands of dollars per year.• Implemented client deployment system based on open-source software, improving the efficiency of IT operations without any additional expense to the college.• Orchestrated implementation of a new, low-cost Moodle Learning Management System based on open-source software and hosted in the cloud. This software has allowed the college to design and realize online and hybrid classes, improving the quality and efficiency courses as well as reaching more students.

Taught courses and established DMTC's Computer Information Technology training program. Courses included CompTIA A+, Network+, Security+, Server+, Linux+, and Microsoft MCITP:SA preparation courses.• Mentored adult students to support them passing certification exams and finding employment, achieving over a 95% graduation rate. • Cultivated advisory board of local IT managers and professionals, as well as educators and administrators to evaluate and make suggestions on ways to improve the program. • Redesigned the program, based on suggestions from the advisory board, to both teach the skills requested by potential local employers as well as to create a foundation of IT knowledge for students wishing to continue their education. • Generated courses based on mastery of the subject. Created an environment where failure is a feedback mechanism and retention of knowledge was required to pass courses. All students were required to score 80% or better on cumulative tests to proceed to the next module. • Created new course to teach concepts of emerging trends in the information technology world, such as cloud computing, software as a service, virtualization, and open source software.• Elevated the college’s status as a Microsoft IT Academy and CompTIA Academy, increasing educational value and career opportunities for students.

Managed IT operations and support for a workforce of 100 employees.• Developed and launched the company’s intranet SharePoint site, enhancing employee access to essential forms and resources.• Designed and implemented an extensive IT management system, including a knowledge base, help desk issue tracking, and inventory management databases, as well as systems for ordering printer supplies and new computer equipment, and tracking network security requests.• Engineered and deployed a Universal Image for all new PCs using Symantec Ghost Solutions Suite and Binary Research’s Universal Image Utility, standardizing setup processes.• Initiated and conducted weekly "Lunch n' Learn" sessions to improve employee skills in various Microsoft Office tools and Windows operating systems, fostering ongoing professional development.

Us

Greeley, Colorado, Us

Supported faculty, staff, and student machines in UNC Monfort College of Business Arts and UNC Administration.

Masters Of Business Administration (M.B.A.), Business - Information Technology Management

Bachelor Of Science (B.S.), Business: Information Technology Management