Casey Higgason Email & Phone Number

Test Director over the Amazon Games program under Experis Game Solutions. Responsible for overseeing the entire QA process within the program, ensuring that titles meet required standards of quality, reliability, and performance. - Drives QA strategies aligned with business goals.- Leads and manages QA teams and Test Managers, ensuring high performance and professional development.- Oversees optimization of QA processes for efficiency and reliability.- Collaborates cross-functionally with other internal and external QA and operations teams.- Identifies risks and implements mitigation plans to enhance team reliability.- Ensures compliance with industry standards and regulatory requirements.- Oversees budget and resource management for the QA team.- Reports on key quality/performance metrics and ensure continuous process improvements.

Test Manager over the Amazon Games program under Experis Game Solutions. Responsible for oversight of QA headcount on multiple projects within the program, including Amazon-developed titles, Amazon-published titles, and centralized QA support teams (integrations, data analysis, certification/compliance testing). Directly managed Test Leads to drive thorough QA strategy and delivery, also coaching interpersonal and leadership behaviors. Helped stand up an overseas QA facility in Hungary, creating a test team from the ground up.

Tigard, Oregon, United States

Was responsible for a team of test associates and software test engineers, specifically under contract for Amazon Games. Drove comprehensive test time/coverage estimation, task creation, test creation, test execution, and test result reporting, identifying test needs and priorities. Provided the test team with 1:1 meetings to encourage growth and improvement, and ensured relevant training. Was involved in staffing plans, collaboration with recruiters, and conducted interviews to staff teams with the best individuals for available projects. Worked with client QAMs to discuss high-level test strategy and planning, and engaged with external developers and production members for design and production transparency.Involved with internal quarterly business reviews, cross-program communication/collaboration, and improvements to overall business strategies and standards, discussing plans for future growth and development. Passionate about improving test processes, task design, and database workflows to facilitate successful communication, knowledge-sharing, and development roadmaps.

Tigard, Oregon

Involved in task planning and direction of video game QA teams, under contract of Microsoft Games and later Amazon Games. Worked with other test engineers and leads to create spreadsheets tracking test progress, and write test cases and other test methods around the project's expected game mechanics. Trained testers to work in a team-oriented position, use internal and external tools to find bugs, and write detailed bug reports. Helped maintain and contribute to an org-wide wiki of test methodology, video game terminology, tool walkthroughs, training presentations, process guidance, and general soft/hard skill documentation.• 11 months+ on State of Decay 2, developed by Undead Labs under Microsoft, released on Windows 10 and Xbox One• 5 months on an unreleased project under Amazon Games on Windows 10• 1+ year on Crucible, developed by Relentless Studios under Amazon Games, released on on Steam

Tigard, Or

Tested multiple titles under contract for Microsoft. Responsibilities included writing technical bug reports with accurate reproduction steps, gathering and providing media (video or screenshots) and script logs. Worked directly with test engineers and leads in generating reports, test plans, feature specs, and documentation, utilizing multiple internal and external test tools, and learning various software testing methodologies. Gained experience in a team-oriented position, encouraging cooperation and leadership skills.• 2+ months testing 343 Industries' Halo Master Chief Collection title for the Xbox One• 3 months testing Frontier's Screamride for the Xbox One and Xbox 360• 8+ months testing The Coalition's Gears of War: Ultimate Edition for the Xbox One• 9+ months testing The Coalition's Gears or War 4 title for Xbox One and Windows 10• 3 months testing the Level-5 Comcept/Armature Studio title ReCore on Xbox One and Windows 10• 2 months testing ASOBO's remastered Rush: A Disney Pixar Adventure, while assisting on Zoo Tycoon: Ultimate Animal Edition and Disneyland Adventures• 7 months testing Undead Labs' State of Decay 2 title for Xbox One and Windows 10

Working at Northwest Sports Photography, I made color corrections to photographs, removed unappealing/unnecessary details such as light flares in glasses lens and distracting background elements, separated subjects from photographs to place on new backgrounds, and assembled photo packages for digital and/or CD distribution.

Tigard, Or

- Tested Crytek's Xbox One launch title Ryse: Son of Rome®- Queried through bug databases, wrote detailed bug reports which included relevant media (video, screen captures), worked with a team to handle the Xbox One before launch, ran the title through stress testing, general ad-hoc testing, and tested around expected game mechanics

Clackamas, Oregon

- Ad set crew member and sales associate- Organized merchandise, helped customers, attended registers, used RF scanning unit to adjust prices for upcoming sales

El Paso, Texas

- Ad set crew member and sales associate- Organized merchandise, helped customers, attended registers, used RF scanning unit to adjust prices for upcoming sales

El Paso, Texas

- Server- Prepared and served frozen yogurt and smoothies, assisted customers, maintained upkeep of store, worked registers, cataloged sales and cash

Bachelor Of Arts (B.A.), Game Art And Design

General Studies