Casey Hurley Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn

Chanhassen, Minnesota, United States

Achieves successful project execution through day-to-day management, communications, reporting, training, and process improvements to establish best practices. - Delivers end-to-end project management responsibilities- Manages service provider and customer relationships- Defines project framework based on RFP- Identifies and mitigates lessons learned during implementation- Produces and analyzes customer reporting- Establishes training documentation- Generates documentation guide for installation vendor use- Creates and maintains implementation schedule- Leads internal resources and delegates tasks as needed- Actively engages in status meetings- Provides training to internal and external resources - Tracks overall budget for project and invoicing the customer- Leads projects with complex framework

Chanhassen, Mn

- Coordinated and provided management assistance with $650,000 project for nationally based retailer. Deployment of 10-30 store-use devices in 1800 stores requiring 2 visits over 9 weeks.- Managed daily field operations of 10 to 140 stores per day during 9 active deployment weeks- Provided client with daily reporting including project completion rate, status of remaining stores, and number of devices installed.- Train, fully inform, and provided technical support to 350 field service providers of project requirements and expectations- Development and distribution of training documentation to client and field service providers throughout project deployment- Follow-up with technicians regarding on-site performance, issues, and site completion.- Creation and development of internal corporation process guides for new and internal growth and training opportunities

Minnetonka, Mn

- Recruiting resources for work order fulfillment- Achieves gross margin goals- Actively communicates across multiple parties in an effective manner- Creates timeline for project completion- Manages daily operations of 5-30 work orders- Executes projects in a timely manner- Coordinates between client and service provider- Verifies payment and invoicing process- Acquires proper documentation for billing purposes- Develops spreadsheets for project organization

Edina, Mn

- Cash responsibilities- Payroll using Oracle systems- Inventory using Citrix and Microsoft systems- Leading operations- Customer Service

Eden Prairie, Mn

- Responsible for team delivery of customer service standards- Staff scheduling and management- Training new team members and ongoing activities- Managing and ordering inventory in food and beverage departments- Leader of customer service operations- Resovling customer concerns- Use of Oracle and Citrix systems

Eden Prairie, Mn

- Operations of the theatre- Responsible for the projection area- Attended Minnesota State University 2008 - 2011

Greater Minneapolis-St. Paul Area

Merchandising and experience in customer service.